Mesh WiFi Disc Red - cannot setup

[livgrace96]

I am attempting to install my new BT discs to improve my NowTV WiFi around the house. 

So far I have followed the instructions numerous times. It’s plugged in directly into my router and on at the wall. I have tried rebooting both the nowtv router and the BT disc but to no avail. 

It goes purple, then flashes blue slowly for a few minutes and finally turns solid red. 

I have tried moving it around to check it wasn’t where it was positioned but it doesn’t seem to make a difference. I cannot get it to connect to my Wi-Fi it seems

Any help would be gratefully received! 

Thank you. 

[NeilO]

Hi @livgrace96, welcome to the community and thanks for posting. I'm sorry to see you're having problems installing your discs, what version of discs do you have and are you using the app to help with the installation? 

[livgrace96]

Hi Neil

I am using the BT Whole Home Wifi, 3 discs in White. I am using the app to set up yes! Not getting very far though 

[NeilO]

Hi @livgrace96, Thanks for getting back to me. Can you try these steps?

1. Uninstall or delete the app from your tablet or smartphone
2. Turn off the discs that are not directly connected to your hub (router)
3. Factory reset the disc connected to your hub (router) - use a pin or paper clip to press the factory reset button for about one second. It's on the rear of the disc
4. Wait for the LED to turn purple, flashing blue and then solid blue
5. Turn off this disc
6. One by one, turn on the other discs and factory reset them. Wait for the blue flashing LED, then turn off
7. Once all discs have been reset, download and install the app from your app store and re-install following the app instructions

If this doesn't work I'd recommend giving the Whole Home wifi helpdesk a call.

By phone: 0808 100 6116

Monday to Friday 9.00am to 5.30pm

Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com