Message Delivery Failure - Anyone else having problems?

[davidneill]

I have also raised this with 123.reg and after several days got a response saying it was all the fault of my spam filtering settings.

Don't know what the SPF record that other responders are referring to is, but 123.Reg advised that I reset the spam filter setting to 8 and that this would stop genuine messages being marked as spam. When I tried to follow the example on their website the settings I saw on my screen were the reverse of those in their example and so the example was useless. 

I have asked them to respond to my original question and also to explain why there is the variation between their example and what I see on my screen.

Presently I have another dispute with 123.Reg which has been referred to their CEO's office. The way things are going this one will be added to this dispute. 

[ianw2]

@JohnC2   - tagging a mod back into the thread.

I am seeing emails that were sent on Sunday that are being delayed - so it looks like the changes that were made last week have not resolved the issue.  It also looks like others are also continuing to suffer from the same problem.

123-reg are saying the problem is due to my SPF record not being set up correctly and that I need to provide them with the SPF record from my email provider...    they then go onto to say how SPF records stop people being able to send forged email from my domain...         My reading is that an incorrect SPF record would affect emails I send out via btinternet.com (pretending to be from my domain) and potentially mean that they are marked as SPAM or unverified (which I fixed a few days ago by adding an include:btinternet.com to my SPF record).  I have pointed out to them that email does get through some of the time.. but then some fail..

Any other ideas..?

[neilhitch]

Hi, 

I'm having issues with sending emails to btinternet.com email addresses with the same message as other people: 

" It has been in queue too long, and will not attempt delivery again."

My email is with 123-Reg. 

I've checked and the domain name is well setup and we're not having issues with other providers receiving emails. 

Thanks

Neil

[harveyzone]

Hi all,

I have received another delivery failure again today so still not fixed. Any progress from anyone?

Date: Mon, 26 Apr 2021 15:46:50 +0100 (BST)

I'm happy to provide some headers if it helps.

Tom.

[davidneill]

Progress on my situation with this.

123.Reg have eventually sent a relevant answer to my query to them. They say it is due to the lack of an SPF record and so they have added one for me. They say it will take 24 hours to take effect so I will wait and see if this solves the problem.

May be an idea for all people with this problem to raise a technical query with 123.Reg support and then 123.Reg might appreciate the scope of the problem.

Have had a phone call from BT to say that they are investigating the problem. They seem to think it is more than just the lack of an SPF record.

[graywallis]

I too have BT investigating. However, just for a trial, I reset my forwarding on 123reg to Gmail which forwards to my BT address. And it worked! I am now going to reset the 123reg forwarding to BT as the Gmail 'workaround' won't help any investigation.

There is something broken and nobody wants to admit to it. I don't think it has anything to do with SPF.

[PB-in-devon]

I raised a ticket on 123reg on Sunday, and they replied yesterday:

"Thank you for getting in touch with us, apologies for the delay in our reply.

Our email service has experienced some isolated cases when emails were not sent and this affected the emails sent via forwarders as well.

This was fixed, however, and the emails should work as intended now.

I also checked the spam filters and they were set up pretty low.

As you only have email forwarders, please leave the filter values at maximum (both flagging and deleting) to ensure that your emails will be forwarded correctly.

If there's anything else at all that I can help you with, please let me know and I'll be happy to help."

A delivery failure arrived at 11.28 today for an email sent at 11.28 yesterday.  However other stuff from today is arriving OK.  I will leave it a day or so to see if it stablises.

Also, what is the spam filter thing all about?

[JoJo0503]

Hi all, 

I work for a company who regularly email customers, for the past week or so, all emails to BT Internet and Yahoo email address are not getting through and after a delay of a day or two we get a bounceback email with the message:

Delivery to the following recipients failed permanently:

* .......@btinternet.com

Reason: There was an error while attempting to deliver your message with [Subject: "xxxxxxxxxxxx"] to xxxxxx@btinternet.com. It has been in queue too long, and will not attempt delivery again.

This is happening on all BTInternet and Yahoo email addressess and our customers do not seem to be aware. Can a BT techie raise this please, there is a problem emailing your customers.

Many thanks.

[TimSGX]

@JoJo0503 

Interesting report.  This indicates it's a BT issue, not 123-reg.

[DavidM]

Hi @PB-in-devon  and @JoJo0503 and thanks for posting.

I'm sorry you're both seeing this issue. I'll be happy to lend a hand. I'll drop you a private message now so you can get in touch.

Cheers

David