Message for DarrenW re: BT Sport app on Samsung TV

[pompey1898]

Hi Darren,

I never got to try your suggestion back in February and have not had the need to visit the BT Sport app until now.  As I now want to watch the two European football finals I tried to log in.

So I tried your suggested fix and changed my password.  As I use the same ID and password for all my BT sites I tried it for all of those and it worked for them all bar the BT Sport app.

So I need you help please.

[pompey1898]

Hi Darren,

I have tried yet again, with 100% accuracy and I still get :-

[pompey1898]

Hi,

I tried to access BT Sport app on my Samsung TV back in February, when setting up a new TV, but it would not accept my password so I gave up as I had no immediate need.

In readiness to watch the two European cup finlals this week I tried again to log in.  Every attempt, including changing my BT log-in details twice, failed.  I have no issue with logging in to three other BT sites with the same log in details.

Here's hoping someone can help please.

[DanielS]

Hey @pompey1898,

I'd like to take a look into it for you. I've sent you a private message so we can get started.

Can you also let me know if you can access BT Sport on any other device with the correct details?

Thanks

DanielS

[pompey1898]

Hi @DanielS ,

PM relied to with the details you requested.

One thing I did not mention is that I do not have the ability to try on another device.  However, as stated in my replies, the same log-in details work fine for my access to other BT websites.

[DanielS]

That's no problem at all @pompey1898.

One of my team will be in touch with you by tomorrow at the latest

Thanks

DanielS

[pompey1898 · Accepted solution]

Hi @DanielS ,

My problem has been resolved and PM's sent to you and DarrenW.

I promise I did try very hard to get all the typing 100% accurate so many times, with help from two other people, so I don't know what went wrong every time. 

Many thanks for both your responses and sorry to have toubled you both.