Microsoft Outlook 2010 - account settings for email from BT sub-account

[Felicity1]

I have just installed Outlook 2010 and am unsure how to configure it to send and receive.  So far I have managed to receive but it will not send.  My BT email is a sub-account.

[licquorice]

Configure the account manually rather than letting the auto configuration set it up. Server is mail.btinternet.com, username is full xxxx@btinternet.com email address. Incoming port is 995 for POP3 or 993 for IMAP, SSL ticked in either case. Outgoing port is 465, SSL and tick My outgoing server requires authentication.

[licquorice]

[Felicity1 · Accepted solution]

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@licquorice wrote:

Configure the account manually rather than letting the auto configuration set it up. Server is mail.btinternet.com, username is full xxxx@btinternet.com email address. Incoming port is 995 for POP3 or 993 for IMAP, SSL ticked in either case. Outgoing port is 465, SSL and tick My outgoing server requires authentication.

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Thank you for your reply.  I followed the steps you suggested and it did not work.  However, I did a scan of my computer on Windows 10 and it revealed a corrupted file somewhere which was then fixed and now it is all up and running satisfactorily. I used the following: Open Command Prompt as Administrator and then type in: sfc/ scannnow.  Do this multiple times until it comes up with no errors and then reboot.  NB: The space between sfc/ scannow is intentional, not a typo!

[jt30]

I'm encountering the same issue but the instructions don't work for me. The scan mentioned earlier didn't reveal any corrupt files either. Any more suggestions ?