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Message 1 of 6

Microsoft Upgrade to Office 2016 - problems with Outlook

I've just upgraded from Microsoft Office 2010 to Office 2016 - running under Windows10. All my mailboxes have made the upgrade to the new Outlook except my btopenworld.com address: I get the message can't open files. Any ideas?? Checked all the settings and they seem okay. 

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Microsoft Upgrade to Office 2016 - problems with Outlook

What are the settings you have used? Try using btinternet.com rather than btopenworld.com

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Message 3 of 6

Re: Microsoft Upgrade to Office 2016 - problems with Outlook

Changed to btinternet address, no difference. Using IMAP - incoming 993 - outgoing 465 - both SSL enabled.

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Microsoft Upgrade to Office 2016 - problems with Outlook

Have you ticked the authentication required box?
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Message 5 of 6

Re: Microsoft Upgrade to Office 2016 - problems with Outlook

Yes, the authentication box has been ticked. I have 4 other email accounts, business and personal and all made the transition okay; so was wondering whether there are any obvious differences in 2016 which have compatability problems with BT.

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Distinguished Sage
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Message 6 of 6

Re: Microsoft Upgrade to Office 2016 - problems with Outlook

I seem to recall there were some posts a while ago regarding 2016, but I can't remember the details. It might be worth a quick search of the forum.
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