Hi I placed an order for Infinity 1 about 3 weeks ago. During the time leading up to my install I recieved a few calls about a possible delay due to issues with the exchange.
I had my line and equipment installed yesterday. I had asked the engineer about what the issues of the exchange might be but he said as far as he knew it was fine in this area (this is the only area he works as well).
After wating until midnight and the service not coming on I realized there still must be a problem.
I tried putting in my number at the DSL checker and it only showed 1Mbps U/D available for some reason but today it seems to be back to normal:
Telephone Number xxxxxxxxxxxx on Exchange MILE END is served by Cabinet 5
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
| FTTC Range A (Clean) | 80 | 64 | 20 | 20 | -- | Available |
| FTTC Range B (Impacted) | 79.6 | 52.9 | 20 | 12.2 | -- | Available |
| |
| WBC ADSL 2+ | Up to 8 | -- | 4 to 12.5 | Available |
| WBC ADSL 2+ Annex M | Up to 8 | Up to 1 | 4 to 12.5 | Available |
| ADSL Max | Up to 6 | -- | 5.5 to 8 | Available |
| WBC Fixed Rate | 2 | -- | -- | Available |
| Fixed Rate | 2 | -- | -- | Available |
| Other Offerings |
| Fibre Multicast | -- | -- | -- | Available |
| Copper Multicast | -- | -- | -- | Available |
A line check on the number at Bt's fault tracking shows all services working as normal.
Currenlty I have no service, however, and my account says:
We are currently investigating your Broadband order with our suppliers and will keep you updated with any progress. Please continue to check online for further updates.
Can anyone look into this to find out exactly what's going on with a possible ETA? Seems this has been ongoing now for weeks.
I've tried using BT Wifi but it's only about 1Mbps D/L and 0.20Mbps U/L.
The whole reason I got BT installed is because my existing service with Sky (which is provided with the flat) went down to the same speeds a few weeks ago.
Cheers
