Good afternoon all.
I have been having a few issues with drop out on the system and after some research I found that my hotspots were running 1.8 and that the firmware could be upgraded to 1.8.8 to combat this.
I downloaded the software and instructions on what to do from the BT help and support page and loaded the BT Device Configuration Tool and followed the instructions. I am running this on an iMac. The install seemed to go well, it counted all the way down but then just hung on that page. It did this for all three of my hotspots. Now I can get two to boot back up and the config page shows they are running 1.8.8 but the third just seems to run through a contiuous boot cycle? The power light will come on, then some time later the wiresless light, then after a secound or two, everything goes out and the cycle repeats.
I have tried holding the reset button for a second and releasing to return to factory settings but this makes no difference on the boot cycling.
Does anyone have any ideas?
Many thanks in advance for your time and any help you can offer.
Welcome to this user forum.
Have you tried it just on its own, without any of the other hotspots plugged in, so you just have the master unit, and the one that is giving the problem?
I assume you must have bought a kit with two of them, then a kit with a single one, so you now have all three paired to a single master, which just leaves you with an unused master unit, as I did not think you could buy the hotspots on their own?
Yes ive tried unplugging them all and just having that one with the master one. It is the single one from the extra kit i brought aswell. I'll plug that master in and see if that makes any difference on the boot up.
I had them all paired to the one master and they were all running fine (other thatn the drop outs) prior to the firmware update.
I seem to recall there was a problem with the 1.8.8 firmware. I updated one of my hotspots a long time ago and recall having problems getting it working again so I didn't update the other. Unfortunately, it's so long ago now I can't remember how I got it working again.
That has made no difference, it still seems to be stuck in a boot cycle! I wish i had just left them alone now
Is there a way to connect direct to them via the computer to force a firmware push again instead of connecting via the network as it wont boot up?
I'm open to any suggestions to get it back up and running. Dont really want to have buy another because a firmware has corrupt it.
Have you tried a factory reset rather than just de-powering?
Yep, tried holding the reset button for a second but still does the same cycling afterwards.
Can I ask you to try the following for me.
Connect by Ethernet to the Hub to see if it appears as a connected device in the devices list.
Post back to let me know if it is still stuck in the boot cycle when connected by ethernet.