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Distinguished Guru
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Message 1 of 5

Minimum speed before Infinity can be ordered

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Guys, my turn to ask a question on here now.

Does anyone know if there is a minimum speed that a customer needs to achieve before they are able to order infinity?

I have had an enquiry from a friend who seems to be unable to order infinity, their current line speed is 0.5Mb

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Distinguished Expert
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Message 2 of 5

Re: Minimum speed before Infinity can be ordered

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it depends on the predicted fttc speed for the phone number
http://www.dslchecker.bt.com/adsl/ADSLChecker.TelephoneNumberOutput
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Distinguished Sage
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Message 3 of 5

Re: Minimum speed before Infinity can be ordered

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normally no lower than 15mb if lower you can order total broadband with fibre this comes up when you use the BT order checker
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Guru
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Message 4 of 5

Re: Minimum speed before Infinity can be ordered

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Infinity is normally above 15mbps, but if it's belows it classed as BT Faster Total Broadband which is below 15mbps but is stll FTTC.

 

Though i've heard rumours they withdraw it if they believe it will be more unstable than their ADSL line.

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Moderator-Retired
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Message 5 of 5

Re: Minimum speed before Infinity can be ordered

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The minimum speed estimate for which you can order an FTTC service is 2Mb; to sub-divide products, the minimum for BT Infinity is 15Mb, and the minimum for Faster Total Broadband Option 3 is 2Mb. Anything below 2Mb we can't place orders for and Openreach can't (or shouldn't) try to install service for.

Dean
BTCare Community Mod

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