Misleading sales call, giving impression being offered a 'freebie'!
I have been contacted several times by BT to try to get me to upgrade tp BT Infinity, usually wanting a charge for an engineer but this time they didnt, only on postage for a new hub so I agreed. I was aksed how much I used my landline in the day & I advised I hardly ever used it . The lady said that she was offering me a free upgrade to Infinity and would include unlimited free daytime calls so I agreed. It wasnt until I looked at the order confirmation she e mailed that I realised there's actually a £5 p/m charge for unimited calls!! So thats not 'included' its been charged!! Also I was not given a choice of package, I want the unlimited Infinity 1 not 2. I find this very misleading 😞