Hi @Cburnha7991 that's not good at all. I'm so sorry about your recent experience with BT, it's not acceptable that you've had that many missed appointments and the fault is still ongoing. I really hope the engineer visit happens today and they get you connected but if you need any assistance the moderation team will be happy to help.
I'll send you a private message so you can send over your details if you need any help with this. You'll find the private message by clicking on the envelope in the top right of the community.