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Message 1 of 6

Missing BT reward card

Hello  

I signed up for BT superfast fibre 1 on 4th January, with an installation in the 24th.

The BT web page indicated a £70 reward card with this package.

I have tried to claim my reward but on logging in, there are no rewards showing. 

Please can I have some assistance with this, as it's one of the main reasons I signed up with BT as this reduced the overall package.

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Message 2 of 6

Re: Missing BT reward card

@Katiet12 

Welcome to this user forum.

https://www.bt.com/manage/bt-reward-card/

Were there any changes to your order?

This was the offer for people who signed up online on the BT website.

From 03.01.20 until 09.01.20 new to BT customers are eligible for a £40 Reward Card when ordering a Broadband Unlimited Package, £70 Reward Card when ordering a Superfast Fibre Package, £80 Reward Card when ordering a Superfast Fibre 2 Unlimited, and a £100 Reward Card when ordering an Ultrafast Fibre 100 or 250 Package. Existing BT Broadband customers upgrading their BT broadband or those adding just BT TV are excluded.

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Message 3 of 6

Re: Missing BT reward card

No, no changes

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Message 4 of 6

Re: Missing BT reward card

Hello, above is my order number as per 04/01/20

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Message 5 of 6

Re: Missing BT reward card

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Message 6 of 6

Re: Missing BT reward card

Hi @Katiet1, I'm sorry you've been unable to claim your reward card, I'll send you a private message so you can get in touch with the moderators and we'll raise a case with the rewards team to have this looked into.

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