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Paolomcp
Aspiring Contributor
1,409 Views
Message 1 of 12

Missing Cheque Reward


I recently joined BT as a new customer and took the BT infinity offer which included the mastercard and cashback cheque. I made claims for both rewards on 12.11.16 after my broadband was activated as per instructions. I have received my prepaid mastercard but have not had any confirmation email regarding my claim for the cheque. In fact I got 2 emails the same referring to the MasterCard reward but not a mention of the cheque. From what I've read this is not an usual situation. Can anyone help advise me how I resolve this?
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11 REPLIES 11
darthpaul6
Aspiring Contributor
1,392 Views
Message 2 of 12

Re: Missing Cheque Reward

I posted a very similar query on here a couple of days ago, but nobody's replied yet. Have seen a few where a mod has offered help so was hoping for that... Next stop Twitter, I think.
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Paolomcp
Aspiring Contributor
1,387 Views
Message 3 of 12

Re: Missing Cheque Reward

Thanks twitter is a good shout - not the best impression being given here to new customers!
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PaddyB
Moderator
Moderator
1,374 Views
Message 4 of 12

Re: Missing Cheque Reward

Hi @Paolomcp and @darthpaul6,

 

I'm sorry you haven't received the reward and part of signing up to BT. If you send me in your details using the "Contact The Mods" link found in my profile, I'll be able to take a look at this for you.

 

Thanks

 

PaddyB

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darthpaul6
Aspiring Contributor
1,369 Views
Message 5 of 12

Re: Missing Cheque Reward

Thanks PaddyB, will do.
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NeilO
Moderator
Moderator
1,335 Views
Message 6 of 12

Re: Missing Cheque Reward

@darthpaul6 I called there but missed you, can you post back here and let me know if your cash back cheque has arrived?

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darthpaul6
Aspiring Contributor
1,330 Views
Message 7 of 12

Re: Missing Cheque Reward

Hi there, Not as of this morning, I'm afraid. Thanks for chasing.
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darthpaul6
Aspiring Contributor
1,305 Views
Message 8 of 12

Re: Missing Cheque Reward

Hi Neil, Any idea how long this will take to pursue? Thanks, Paul
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NeilO
Moderator
Moderator
1,298 Views
Message 9 of 12

Re: Missing Cheque Reward

@darthpaul6 I'm really sorry about this, I've emailed the team who process the cashback cheques and I will get back to you as soon as they update me. I don't have a timescale but hopefully they will respond before the weekend.

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darthpaul6
Aspiring Contributor
1,296 Views
Message 10 of 12

Re: Missing Cheque Reward

No problem, cheers!
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