Missing Cheque Reward

[Paolomcp]

I recently joined BT as a new customer and took the BT infinity offer which included the mastercard and cashback cheque. I made claims for both rewards on 12.11.16 after my broadband was activated as per instructions. I have received my prepaid mastercard but have not had any confirmation email regarding my claim for the cheque. In fact I got 2 emails the same referring to the MasterCard reward but not a mention of the cheque. From what I've read this is not an usual situation. Can anyone help advise me how I resolve this?

[darthpaul6]

I posted a very similar query on here a couple of days ago, but nobody's replied yet. Have seen a few where a mod has offered help so was hoping for that... Next stop Twitter, I think.

[Paolomcp]

Thanks twitter is a good shout - not the best impression being given here to new customers!

[PaddyB]

Hi @Paolomcp and @darthpaul6,

I'm sorry you haven't received the reward and part of signing up to BT. If you send me in your details using the "Contact The Mods" link found in my profile, I'll be able to take a look at this for you.

Thanks

PaddyB

[darthpaul6]

Thanks PaddyB, will do.

[NeilO]

@darthpaul6 I called there but missed you, can you post back here and let me know if your cash back cheque has arrived?

[darthpaul6]

Hi there, Not as of this morning, I'm afraid. Thanks for chasing.

[darthpaul6]

Hi Neil, Any idea how long this will take to pursue? Thanks, Paul

[NeilO]

@darthpaul6 I'm really sorry about this, I've emailed the team who process the cashback cheques and I will get back to you as soon as they update me. I don't have a timescale but hopefully they will respond before the weekend.

[darthpaul6]

No problem, cheers!