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Beginner
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Message 1 of 7

Missing Summary and Detail programme information for various channels

For various channels such as Pick, Really, Film 4 there is no summary or detail information when watching the programme or via the Guide. I think it started today.  Has anyone got the same issue? Any idea how to fix?

 

Thanks in advance

 

Jo

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6 REPLIES 6
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Aspiring Expert
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Message 2 of 7

Re: Missing Summary and Detail programme information for various channels

Jo

 

We have the same issue this evening.I'll give it untill tomorrow then re-boot if things dont improve.

 

Tim

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Beginner
384 Views
Message 3 of 7

Re: Missing Summary and Detail programme information for various channels

Have rebooted, still got the same problem this morning

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Member
366 Views
Message 4 of 7

Re: Missing Summary and Detail programme information for various channels

Same problem 😞

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Beginner
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Message 5 of 7

Re: Missing Summary and Detail programme information for various channels

Logged call with BT.

 

Tried a software reset via Maintenance mode, but still no luck...Didn't fancy doing a Factory Reset and setting up everything again, the next step by the look of things...

 

Any other suggestions?

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Beginner
331 Views
Message 6 of 7

Re: Missing Summary and Detail programme information for various channels

Have had an update from the YouView forum

 

http://community.youview.com/youview/topics/no_program_summary_info_today

 

"Hi everyone. It's a problem on our servers. We're looking into possible fixes right now, and I'll update when we have more information."

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Beginner
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Message 7 of 7

Re: Missing Summary and Detail programme information for various channels

Resolved for me. From YouView "Hi all. The problem has been resolved and you should now see the correct information when you press the info key. Please let us know if you see anything unusual. Thanks."

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