Missing channels regularly

[merc07]

I am having the same problem - everytime I switch back on the channels are gone - back down to 122 from 168.

No issue with the signal either.

I am on my 3rd box at the moment and still having issues - also recordings not happening when I use the android app but that has always happened - with all 3 boxes - this tuning issue has only just started !

I have not had any time since BT was installed back in December 18 where everything has been working. 

What is the fix for this latest fault ??

[Violette]

BT tell me it’s a problem with my aerial, despite me telling them I have no problems with another TV linked directly to an aerial socket. They refused to send me another box to try out. I spent 45 minutes with them trying to resolve the problem. Then they said an engineer would have to come out but when I asked what tests the engineer would be doing, they wouldn’t say. Last time an open reach engineer failed to arrive on 2 occasions so am a bit wary of taking time off work again. Then they said a supervisor would call me. They didn’t and instead I got a ‘complaint closed’ email today!

Does anyone from BT monitor these forums? I’m stuck now! Is there a way of bypassing the BT box at all? That way I could watch freeview channels via normal TV and use the box for any added channels.

[PEMforumReg]

I'm having similar issues with a 4k box.  I am also on kent.  Today,  twice,  the box has lost about 80 channels.  The origin of the problem I believe was when recently a few channels (yesterday) moved.   After retuning to accommodate this,  I've had about 6 occasions when the channels have been lost.

Unfortunately,  I'm unaware of any way to set-top the box going into standby,  but have now selected 12 hours before doing so to see if this stops it. 

My signal levels are as per yours and my tv works fine

[Violette]

As BT don’t want to accept there is any fault, I have used a double socket and hooked up the TV direct so at least I have all freeview channels that way.

Is there any way of contacting BT about this?

[PEMforumReg]

I believe you can still  use the 150 by phone and select an option

[Violette]

Thanks - I did try that by they kept telling me there wasn’t a problem at their end so I needed to change my aerial. I wish BT bods monitored this forum so they could see it is a problem!

[PEMforumReg]

Not conclusive,  but mine hasn't failed since I upped the sleep timer to 12 hours

[Violette]

What do you have the standby mode as please?

[PEMforumReg]

Hi,  smart

[gomezz]

I have the main Freeview HD channels (BBC1 HD etc) go missing once every few weeks and I am suspecting that as it tends to happen on a Wednesday that it is triggered by the overnight automatic housekeeping detecting some channel changes. But the other factor that may come into play is that I get offered the choice of channels from Sandy or Oxford when doing a manual retune and I need to tab down to select my preferred Oxford transmitter but I wonder if the fact it defaults to offering Sandy plays a part in it losing channels?