Missing emails

[ssrco02]

My own and my wife's email accounts have recently been "upgraded" to the new mail format but we have just realised a lot of my wifes emails that were in her inbox have disappeared. 

There is a gap from end of December 2012 until mid-November 2018.

I found a few lurking in Archive but most are still missing.

Any suggestions please?

[Keith_Beddoe]

Are you sure that they have not been moved to another folder, as that seems a lot of emails to keep in the inbox, normally you would move them into a different folder.

When did you last check that they were there, as its possible they were downloaded to a different device during that period?

[ssrco02]

She has always left stuff in the Inbox and there is still a lot of them 2012 and older still there. It's just a strange gap of 2012 to November 2018 which have gone missing. We have looked in the obvious folders like Archive etc but they are not there.

[ssrco02]

Meant to add we don't use any other email programs like Outlook which download them to other devices

[NeilO]

@ssrco02 thanks for posting, is your wife's email on the BT Yahoo mail platform? If so you may be able to recover the lost/deleted emails if they have been deleted in the last 7 days. Check out this recover lost emails link for more info.

[Andy_N]

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@NeilOwrote:

@ssrco02thanks for posting, is your wife's email on the BT Yahoo mail platform? If so you may be able to recover the lost/deleted emails if they have been deleted in the last 7 days. Check out this recover lost emails link for more info.

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Hopefully that will work, however the issue remains as to why the emails have been deleted.

The obvious answers are the OP deleting them by mistake, including trash - or possible account hijack doing the same.

Do Yahoo (or BTMail) keep logs of user access dates/times with the exact functions they press?

[ssrco02]

We have tried the Recover Lost Emails option (yesterday evening) but have not had a response yet.

[NeilO]

@ssrco02 can you confirm if you got a reference number when you raised the recovery request? Don't post it here.

[ssrco02]

There is a number starting 1N000**********. The automated message says it takes 8 hours to work but its well past that now.  Interestingly the pictures folder has pictures from some ofthe missing emails?

[Andy_N]

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@ssrco02wrote:

There is a number starting 1N000**********. The automated message says it takes 8 hours to work but its well past that now.  Interestingly the pictures folder has pictures from some ofthe missing emails?

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The issue could be that there is no actual issue apart from you not being able to see the messages. They could actually be all still there. I think this has happened before and the emails just reappeared.

There's one thing, you said all the emails were in the Inbox - but above you've said there's a pictures folder - unless you mean the Photos folder (might be pedantic perhaps).