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Community Manager - Retired
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Message 1 of 2

Missing package information on some MyBT accounts **update 18/03/13**

Hello,

 

We are aware of the following two issues with some MyBT accounts, and are working on a fix:

 

1) Some customers that have BT Vision as a stand-alone package but also have phone and broadband as a bundle aren't currently able to see the BT Vision product on MyBT;

2) Calling plan bolt-ons don’t currently show in MyBT.

 

We will post updates about this in due course so please keep an eye  out for more information.

 

Thanks,

 

Stephanie

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Community Manager - Retired
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Message 2 of 2

Re: Missing package information on some MyBT accounts **update 18/03/13**

We have an update on this.

 

Most of the issues with MyBT will be fixed by 1st April, with the exception of the missing calling plan add-ons which we are still working hard to fix.

 

We will post a further update when we have more information about this. In the meantime here is some information on how to check if you have an add-on.

 

Thanks,

 

Stephanie

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