We are aware of the following two issues with some MyBT accounts, and are working on a fix:
1) Some customers that have BT Vision as a stand-alone package but also have phone and broadband as a bundle aren't currently able to see the BT Vision product on MyBT;
2) Calling plan bolt-ons don’t currently show in MyBT.
We will post updates about this in due course so please keep an eye out for more information.
We have an update on this.
Most of the issues with MyBT will be fixed by 1st April, with the exception of the missing calling plan add-ons which we are still working hard to fix.
We will post a further update when we have more information about this. In the meantime here is some information on how to check if you have an add-on.