Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mrsmartin2016
Contributor

on ‎24-06-2021 23h37

1,865 Views
Message 1 of 5

Mobile handset

Go to solution

I have a Samsung s20 on contract since Dec. 

I contacted Bt a couple months ago regarding the sound on the device. It’s terrible and sometimes there’s no sound unless you have headphones connected. Recently it’s constantly closing apps for no reason. System is upto date. 

I believe it’s a faulty handset. Do I keep pressing bt for a replacement. As it’s only 6months old. 

0 Ratings
4 REPLIES 4
NigelB72
Guru

on ‎25-06-2021 6h56

1,845 Views
Message 2 of 5

Re: Mobile handset

Go to solution

Yes. Report it as faulty to BT and they should replace it under warranty.

0 Ratings
Mrsmartin2016
Contributor

on ‎25-06-2021 12h30

1,821 Views
Message 3 of 5

Re: Mobile handset

Go to solution

Ok thank you. Should do I just call the Bt mobile team 

0 Ratings
NigelB72
Guru

on ‎25-06-2021 20h53

1,801 Views
Message 4 of 5

Re: Mobile handset

Go to solution

Yep and they'll sort you out. If it's 6 months old  they might want to repair it. You should also be able to go into an EE/BT shop if there's one near to you 

Mrsmartin2016
Contributor

on ‎25-06-2021 21h29

1,793 Views
Message 5 of 5

Re: Mobile handset

Go to solution

Awesome thank you. I’ll look into anything nearby too