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BomereShrew
Aspiring Contributor
908 Views
Message 1 of 9

Mod help needed! No BT Sport or ESPN HD Youview all other HD working

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Having spent hours over the last 3 evenings to the helpline trying to BT Sports & EPSN HD working can anyone on here help??

All other extra HD channels are working fine (Discovery etc.)

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8 REPLIES 8
StewM
Distinguished Guru
897 Views
Message 2 of 9

Re: Mod help needed! No BT Sport or ESPN HD Youview all other HD working

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Have they ever worked? Do you have a BT Vision Box or a BT Youview Box and which other HD Channels are working?
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BomereShrew
Aspiring Contributor
891 Views
Message 3 of 9

Re: Mod help needed! No BT Sport or ESPN HD Youview all other HD working

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They have never worked even though I am subscribed to HD extra.
It's a BT Youview box the other channels working are the OTA ones & Comedy Central HD, MTV HD, SyFy HD, FOX HD, Nat Geo HD, Nat Geo Wild HD, History HD, CITY HD, TLC HD, Discovery HD, Animal Planet HD & both Eurosport HD channels.
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zulu17
Distinguished Guru
Distinguished Guru
881 Views
Message 4 of 9

Re: Mod help needed! No BT Sport or ESPN HD Youview all other HD working

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It sounds like you are not subscribed to the BT Sport HD pack .. HD extra as a add =on doesn't include the BT sports channels within its pack content. Even when free the BT Sport HD  pack would still be needed to be ordered and subscribed to.

 

In which case if you order the BT Sport HD pack it should be activated - believe that with the HD extra pack there is no current charge for the  BT Sport HD pac.

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BomereShrew
Aspiring Contributor
861 Views
Message 5 of 9

Re: Mod help needed! No BT Sport or ESPN HD Youview all other HD working

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Thanks for the info the helpline keep telling me they have activated it. Just don't know where to go with this tbh.
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RobbieMac
Moderator
Moderator
852 Views
Message 6 of 9

Re: Mod help needed! No BT Sport or ESPN HD Youview all other HD working

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Hi BomereShrew,

 

Welcome and thanks for posting.

 

Sorry for the problems you're having watching BT Sport and ESPN.  Send us over your details and we'll sort this out.  You'll see the link to get in touch with us in my profile under the section "about me".  You'll find it by clicking on my username.

 

Cheers,

 

Robbie

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zulu17
Distinguished Guru
Distinguished Guru
851 Views
Message 7 of 9

Re: Mod help needed! No BT Sport or ESPN HD Youview all other HD working

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OK .. I allerted the mods - they may post asking for your details or alternatively they may ask a TV expert for their opinion.

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BomereShrew
Aspiring Contributor
773 Views
Message 8 of 9

Re: Mod help needed! No BT Sport or ESPN HD Youview all other HD working

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Hi All,

 

Thanks for your help there was an error with the way my order had placed onto the system. The helpline eventually got it working and then UK customer services got in touch and sorted out all the bulling issues.

 

Thanks once again.

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DavidM
Moderator
Moderator
763 Views
Message 9 of 9

Re: Mod help needed! No BT Sport or ESPN HD Youview all other HD working

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Great to hear it's sorted BomereShrew. Thanks for letting us know.

Cheers

David
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