Modem disconnects when I try to upload files larger than around 20mb via ethernet AND wireless

[Vanja03]

I have a BT home hub 5 type A and for the last so many months I have been unable to upload large files such as vimeo video files or zip files to send to clients. It appears anything larger than 30mb causes the modem to reset at that point and stops the upload. With places like vimeo this is fatal as the upload does not simply restart from where it was but instead cancels and waits for a restart. Continue ad infinitum..

I tried via the chat help about a month ago to solve the problem but all the usual recommendations had no effect. I restarted, returned modem to original settings, split signal into 2 and 5 kh etc. All help gratefully received!! Thanks

[Vanja03]

Noise margin:

6.0 / 6.8

Data rate:

1663 / 13078

Maximum data rate:

1663 / 13463

is there any info I could provide that would help diagnose the problem?Thanks again

[imjolly]

are you a business user as against a residential user?

[Vanja03]

residential user

[imjolly]

you up data speed is higher than I would expect for adsl2 so are you on faster broadband (fibre connection)

[Vanja03]

is there any reason you know of why uploading files would consistently (and I mean like clockwork consistently) cause a connection to fail?

[imjolly]

Can you go to hub manager then troubleshooting then helpdesk and post your router stats

[Vanja03]

Thanks for your replies! Hopefully these are my router stats..

1. Product name:	BT Home Hub
2. Serial number:	+068543+NQ51443389
3. Firmware version:	Software version 4.7.5.1.83.8.222.1.1 (Type A) Last updated 02/02/16
4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 01:08:08
6. Data rate:	1706 / 13078
7. Maximum data rate:	1714 / 13832
8. Noise margin:	5.8 / 6.9
9. Line attenuation:	36.5 / 26.9
10. Signal attenuation:	35.0 / 20.8
11. Data sent/received:	35.0 MB / 428.2 MB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	Yes
14. 2.4 GHz Wireless network/SSID:	BTHub5-32TF
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:	WPA2
17. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:	BTHub5-32TF
19. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:	WPA2
21. 5 GHz Wireless channel:	Automatic (Smart Wireless)
22. Firewall:	Default
23. MAC Address:	00:37:b7:2c:75:58
24. Modulation:	G.993.2 Annex B
25. Software variant:	AA
26. Boot loader:	1.0.0

[imjolly]

You are on faster broadband not adsl. I will move this thread to correct board

[Vanja03]

thanks 🙂