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jamie1667
Aspiring Contributor
681 Views
Message 1 of 3

Modem problems with bt tv

Hi, I have a problem with my modem, I have the BT provided modem with that on the R8000 router I can watch IPTV channels and I can also watch players like Netflix etc. However, when I switch the BT modem with the Netgear DM200 I can only watch IPTV Channels and I cannot access players they all get bandwidth issues but I can't see any difference in PPPoE settings in the modem. If anyone can help that would be greatly appreciated .  

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2 REPLIES 2
DanielS
Moderator
Moderator
644 Views
Message 2 of 3

Re: Modem problems with bt tv

Hi @jamie1667,

 

When you're in the Netgear GUI can you go to the ADSL section and check to see if the multiplexing method is listed as LLC-Based or VC? Also, what size do you have for the MTU?

 

Thanks

 

DanielS

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jamie1667
Aspiring Contributor
574 Views
Message 3 of 3

Re: Modem problems with bt tv

Hi Daniel multiplexing is LLC-Based and MTU is 1492

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