cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Nutkin
Aspiring Contributor
905 Views
Message 1 of 20

Modem will not Connect at anything more than 27392 kbps

Go to solution

Hi All,

 

For the last few weeks I have been unable to get anything more than 27392kbps on my connection.

 

This is taken from the Home Hub Connection page in Advanced settings. I had a minimum Guarentee of 54Mbps when I signed up and got close to this on the 52Mbps Package. When I first got the package it would connect at a good 44Mbps which I felt was acceptable but it just seems to be getting slower.

My Router is plugged into the only phone port in the house and my PC is directly connected via Ethernet.

0 Ratings
19 REPLIES 19
Nutkin
Aspiring Contributor
901 Views
Message 2 of 20

Re: Modem will not Connect at anything more than 27392 kbps

Go to solution

Extra Information,

1. Product Name: HomeHub5
2. Serial number: +076286+1605017327
3. Firmware version: v0.07.06.01239-BT (Type B) Last updated 9/3/2017
4. Board version: 01A
5. VDSL uptime: 0 days, 19:30:25
6. Data Rate: 9995 / 27392
7. Maximum Data Rate: 18613 / 50094
8. Noise Margin: 12.9 / 14.4
9. Line Attenuation: 19.5 / 15.9
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 191.7 MB / 5.0 GB
12. Broadband username: bthomehub@btbroadband.com






0 Ratings
Keith_Beddoe
Distinguished Sage
Distinguished Sage
900 Views
Message 3 of 20

Re: Modem will not Connect at anything more than 27392 kbps

Go to solution

Welcome to this user forum @Nutkin

 

In order to find out what services and speed range you should be getting now, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

 

The speed drop couild be due to crosstalk, as more users get connected to the cabinet.

 

Nutkin
Aspiring Contributor
897 Views
Message 4 of 20

Re: Modem will not Connect at anything more than 27392 kbps

Go to solution
Hi Keith,

Edited post above to look a bit nicer , Info is attached
0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
887 Views
Message 5 of 20

Re: Modem will not Connect at anything more than 27392 kbps

Go to solution

Line 7 of your router stats shows that your line is capable of 50M. Can you re-post the stats when connected to the test socket behind the removable faceplate of the master socket. If there is no improvement you need an engineer visit.

Nutkin
Aspiring Contributor
879 Views
Message 6 of 20

Re: Modem will not Connect at anything more than 27392 kbps

Go to solution

I do not have that kind of socket I am afraid. I have just a socket, that is directly plugged into the main line.

 

Ignore the mess we have flooring being fitted atm.

 

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
873 Views
Message 7 of 20

Re: Modem will not Connect at anything more than 27392 kbps

Go to solution

I presume you have tried manually re-syncing the line to see if there is an improvement.

pippincp
Sage
872 Views
Message 8 of 20

Re: Modem will not Connect at anything more than 27392 kbps

Go to solution

Try a quiet line test 17070 option 2 preferably with a corded phone. There should be no noise between announcements.

 

If the is any noise report a line fault with no mention of broadband.

Nutkin
Aspiring Contributor
866 Views
Message 9 of 20

Re: Modem will not Connect at anything more than 27392 kbps

Go to solution

Took a while to dig out the phone but it seems Quiet to me

0 Ratings
smf22
Recognised Expert
865 Views
Message 10 of 20

Re: Modem will not Connect at anything more than 27392 kbps

Go to solution

@licquorice @Keith_Beddoe. Am I reading this wrong? The max data rate is 50Mbps, admittedly lower than the checker shows, but the noise margin is way high and isn't 27.4Mbps one of the banded profiles?