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Nutkin
Aspiring Contributor
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Message 11 of 20

Re: Modem will not Connect at anything more than 27392 kbps

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Ahhh, this has been like this for a fair few weeks now, I tried the online checker a while back which found a fault on the line which was fixed, do you think I would need a DLM reset maybe? 

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licquorice
Distinguished Sage
Distinguished Sage
1,223 Views
Message 12 of 20

Re: Modem will not Connect at anything more than 27392 kbps

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@smf22 wrote:

@licquorice @Keith_Beddoe. Am I reading this wrong? The max data rate is 50Mbps, admittedly lower than the checker shows, but the noise margin is way high and isn't 27.4Mbps one of the banded profiles?


Indeed, which is why i suggested a re-sync might kick things back to life. Failing that, an engineer visit.

smf22
Recognised Expert
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Message 13 of 20

Re: Modem will not Connect at anything more than 27392 kbps

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@Nutkin Yon won't get DLM reset unless a fault is found. I see the VDSL uptime shown on the hub was only 19 hours. Do you turn the hub off or has it been reset a lot recently?

Nutkin
Aspiring Contributor
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Message 14 of 20

Re: Modem will not Connect at anything more than 27392 kbps

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How would i do a re sync? 

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Nutkin
Aspiring Contributor
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Message 15 of 20

Re: Modem will not Connect at anything more than 27392 kbps

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It only got unplugged yesterday as I was changing plug sockets for new fancy ones with USB, normally it just stays on and sits in the corner. 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 16 of 20

Re: Modem will not Connect at anything more than 27392 kbps

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@Nutkin wrote:

How would i do a re sync? 


You did one when you unplugged the router. You need an engineer visit.

Nutkin
Aspiring Contributor
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Message 17 of 20

Re: Modem will not Connect at anything more than 27392 kbps

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Can I just cal up or do I need to go through some long process to convince BT to send one out?
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Webby
Distinguished Sage
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Message 18 of 20

Re: Modem will not Connect at anything more than 27392 kbps

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Banded profile.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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DavidM
Moderator
Moderator
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Message 19 of 20

Re: Modem will not Connect at anything more than 27392 kbps

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Hi @Nutkin and thanks for posting.

 

I think we need to take a closer look at this for you. can you please drop me over an email with your details? You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

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Nutkin
Aspiring Contributor
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Message 20 of 20

Re: Modem will not Connect at anything more than 27392 kbps

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Thank you for your help DavidM, I have sent the E-Mail, happy to wait, I am on a business trip this weekend through Europe so no rush as I am sure you want to enjoy your bank holiday too 🙂
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