Moderator please – I want the money back that BT owe me.

[john46]

Yes they will have access to your details but as I have already explained the mods have only just become aware of your case when you posted here and they deal with cases as they are notified here on the forum in turn and there are already people ahead of you any previous contact you have had with BT is unknown to them until you case reaches the top of their mail queue

Doing what you are suggesting is wrong as they would then be giving preference to you and making people in the queue already wait longer

The mods are a small UK based specialist team who deal with problems on this forum only they deal with cases posted here I strict turn there will be others with similar problems to yours they are already dealing with is it fair to stop helping them to help you IS THAT FAIR NO IT IS NOT you have to wait your turn as other posters have already told you

[richiejames]

To quote my previous post...

"It's only my opinion..."

"...including customers with older problems than mine."

[richiejames]

It's 9 weeks since I first contacted BT... 9 weeks, 8 phonecalls, 5 emails... and still, nothing that resembles a solution is visible.

Maybe I was naiive to think that once I got help from a moderator, the problem might be resolved in a day or two... but it's been 9 days since he first contacted me, and if anything, things seem to have gone backwards. He's not replied to my last email, and I'm starting to feel abandoned.

Not only have I not received any refund, but BT have now stopped generating bills for me. My billing date passed by over a week ago. So I can't even see if they are planning to pay me any of the money back they owe me, or continue to overcharge me. No explanation, just... nothing.

So I find myself back here again, wondering, when DID things start to go this wrong at BT? I mean, I had problems years ago, but nothing that took more that a few days to resolve. Not 9 weeks. How are BT not... embarrassed? Embarrassed by this inability to sort out simple problems?

[DavidM · Accepted solution]

Hi richiejames,

Thanks for posting. I'm still chasing this for you and have dropped you an email today.

Cheers

David

[richiejames]

Just to conclude my thread here...

After an initial delay, moderator DavidM did indeed do an effective job at resolving my bill issue and fixing another problem as well, thank you to him.

It's such a shame that the call centre staff can't be given the same level of training (and power) to deal with problems this effectively... I feel sorry for anyone who gives up on Phone Support but doesn't find their way here.

[rondo52]

I have been overcharged since june 2014 regarding  my renewal agreement . Sent email to CEO and was directed to executive division . Told to wait 4 months for resolution , never happened . One year on i'm so disgusted by customer support that i'm moving elsewhere , Bt now threatens me with "early termination charges " despite still owing me .

WHAT DOES ONE HAVE TO DO TO OBTAIN ACTION ?

[RobbieMac]

Hi rondo52,

Thanks for your post and welcome back!

Sorry for all the problems you've been having.  You can send us over your details and we'll help you from here.

Click on my username and under the "about me" section you'll see the link to get in touch with us.

Cheers,

Robbie