Monstrous new BT email upgrade & VPN

[smm]

I have also found  Btinternet will not run with my VPN on but I think you can tell you VPN to allow certain websites

[smm]

With apologies, I cannot make that work with AVG VPN
I cannot connect to Btinternet with VPN on.
Has anyone got any ideas on how to allow BT and not other sites?

[tulloch]

Anyone else getting daily spam now? Even if I mark it as spam, I get the same spam the next day. Never got spam with Yahoo as their filters were excellent. 

Fortunately, I gave up using this as a primary email address a long time ago. It's 2020 and BT still don't have two factor authentication on email, the master key to most, if not all, of our online accounts. Yet, they boast in the promo video that gets stuck in your face after migration of state of the art security. That's a joke.

[Jules68]

I think that you have not just to mark things as SPAM but also mark it as 'block sender' as you have to mark valid email sent to SPAM as safe sender as well as saying its not SPAM. Just one more delight in the BT Webmail system which makes it unique in webmail front ends. Uniquely awful.

[tulloch]

Didn't need to do that with Yahoo but you may well be correct. However, that would probably be pointless as spammers have been smart enough for years to vary "from" addresses to get round this. It doesn't really matter as I don't use this for anything remotely important for the given reason and I certainly would not pay £7.50 per month to keep this if I ever change BB provider. I'd rather pay for a real 21st century service.

[JLes]

Quite correct Jules68.  You have to do the two stage "spam" then "block" as I discovered.  Like the majority on the community I have a lot of contacts but all I seem able to see is the name - No email address, no contact details etc.  At least seeing the name I can have all the fun of looking up these "names" and repopulating the other details.  I actually wonder if BT thought this wonderful upgrade would be something that would keep all of us busy during lockdown!  It is a bit like a gamer expecting the latest PS4 game and receiving space invaders!  There again, for all of you out there who remember space invaders, it was fun at the time!  Unlike BT of course who are just a joke!

[Jules68]

You can also block, or make safe, entire domain names (the bit after the @) in Settings it talks you through that.

[JohnRH]

Just asked what it would cost to leave £422......as I'm only part of the way into a 24 month contract.

I would never have entered into another contract had I know this 'upgrade' was coming.

Previously I had appalling service in the old BT India times when it was impossible to get faults resolved. I swore at that time never again.

Then I went down the road of BT Youview and got myself a BT labelled Humax Youview box.....my word that was a heap of junk. Hardly ever used due to being totally unreliable, regular crashing and worst of all the need for a reset which would delete old recordings. BT were just not interested. That contract was cancelled at 12 months, the minimum time, and the box was scrapped but the hard disk continues to perform in one of my NAS drives.

This email issue really has taken the biscuit. It's such waste of everyones time. The hours I have spent.

As I work from home the £422 is going to be a business cost so is tax deductable so I'm really going to give this some serious thought, not that it needs it.

And on phoning BT to discuss they are not interested and couldn't give a jot.

The biggest hassle is the change of an email address which I have had for some 15 or so years but this morning I have now gone with another email provider so over the next few months I am going to get my customers used to the new email address (just a change of domain which will be easy) and then once everyone is used to using it I'm going to bite the bullet and go. I know with another email provider that it's not necessary but I want BT out of my life.

And I hate to say this but I question the use of this forum. It gives us the opportunity to compare notes and vent our anger but I doubt whether its achieving anything positive to resolve the basic issue.

So this is me finished. I hope you get your problems solved. Good luck.

[kenyoj]

I sympathise with you John RH and thousands are in the same dilemma. Pity BT has given us all a product that is not of merchantable quality. Good luck!

[JohnRH]

Kenyoj.....thank you.

The thought has crossed my mind is that what we need is a price increase. I understand that a price increase enables those in contract to leave without a penalty charge so sorry folks but for once I'd like to see an increase.

Yes indeed it is a shame but I have always said this of BT. They were and are in a great position owning and controlling the bulk of the communications infrastructure but instead of building upon that they have in my opinion squandered this position and by gross mismanagement made themselves unpopular with users. Laughingly communication seems to be a word they do not understand and BT India some years back going on for as long as it did, well it defies logic that it continued for more than a few months. Anyone in management just needed to pretend to be a routine customer to see and hear for themselves how appalling that 'service' was. Yet it continued for years and there was nothing anyone could do about it.

In the 1970's I did not have a phone. My father in law was seriously injured in a car crash and it was touch and go for a few months. I contacted BT early on a Monday morning and explained the problem. We got a phone in and connected during the same afternoon. Could you imagine that today? That's a service, talking to someone who understands your problem, takes it personally and does something about it. What the hell has gone wrong with this company?

Make a mistake, hold your hand up and apologise, tell people what you're doing and give them some hope and ultimately confidence and they'll respect you and stay in contract with you. Treat them as a money tree and dole out a poor service and they'll walk and I really hope people do because it's the only thing that will make BT act, hit them in the pocket.

Thanks kenyoj, take good care.