Monstrous new BT email upgrade

[Roboman]

It's happening again!    Try to open one email and it opens a completely different one!   The only way out I find is to go to another folder (Sent) and then return to the In Box.   What a shambles!    Could I add the BT email to my Outlook account?  I do have an Outlook email address which I hardly use.   I know I could make this my main one and drop BT but it would be too much of a fuss for this olden.

[Jules68]

You should be able to add BT e-mail to any e-mail client - the new version of Thunderbird (78) is looking good. The recommendation is to link via IMAP not POP3 (you should be given the choice) - IMAP keeps the messages on the server, which should be being (ho ho) regularly backed-up. POP3 downloads all messages onto your machine, which uses you storage and may be vulnerable to your machine crashing and losing data. I'm not sure what you mean by an Outlook account though, do you mean the old Outlook Express - in which case I think that's effectively long gone. If you've been using Outlook (part of the Office Suite) then that is likely to be linked with whatever active e-mail you now use. It will certainly support (link to) BT Mail accounts. There is also a version of Outlook which sits on modern Windows 10 PCs as a Windows app - that too will be linked to an email service, rather than offering one of its own.

[Roboman]

Thanks for that.  Yes, it is part of the MS Office suite which I pay an annual sub for.   I'll have a go.

[jethro]

Not sure that this will result in any change but at least it's a start

https://www.bbc.co.uk/news/business-53442244

[Jules68]

The 'free' service only over webmail becomes a lot less generous when the webmail is so poor, indeed you might begin to think that offering a not fit for any purpose at all Web mail service was a way of punishing people leaving BT and still wanting to use their email address for free. I'm sure this post will be taken down when I say there is a case for saying this is anti-competitive (the monitors are very sensitive to such suggestions). But for those who do have a chance to read this, just a thought...

[gg30340]

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@Jules68 wrote:
 I'm sure this post will be taken down when I say there is a case for saying this is anti-competitive (the monitors are very sensitive to such suggestions). But for those who do have a chance to read this, just a thought...

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I think you will find that posts are only removed or edited if they breach the forum rules which every user of the forum has agreed to when they signed up to the forum and which I am sure you will have read and if not perhaps you should.

[Jules68]

"I think you will find that posts are only removed or edited if they breach the forum rules which every user of the forum has agreed to when they signed up to the forum and which I am sure you will have read and if not perhaps you should."

Would that were true, but I have had a couple of posts taken down recently (and no email or communication to explain why) which, in any normal interpretation of 'the rules'  - should have stayed up. What they were was not complementary to BT (but without any use of improper language). One did mention a brand name, but not in anyway to damage it  (the VPN Provider who offered me a fix when I initially couldn't access BT Mail). However this is simply a side-bar to this thread (and could have been knocked off, indeed may be, for being off-topic).

[Jim-lad]

I do have a BT email account which I have used a couple of times to order goods online where I do not wish to be pestered by subsequent retailers emails. I have just checked out the new email UI on my iPad and I cannot disagree with the thread title - wow, this UI really is a monstrosity. I’m struggling to find anything.  What the heck was wrong with a traditional email UI? 

[PaddyB]

Hi @Jules68,

I'm sorry if one of your posts were removed and if you weren't given an explanation of why this was done. Whenever a post is removed we would always contact the user to explain why this was done. It's usually because the post has gone against the terms of use set out for the Community.

I've had a look over all your post and I can see that there was a post that was removed dated the 3rd of July. The comment above your post had been removed and unfortunately, your post was removed with it in error. This shouldn't have happened as there was nothing in that your post that broke the terms of use.

I'm in the process of reinstating that post.

Thanks

PaddyB

[Jules68]

Thank you and thank you for that explanation.