Monstrous new BT email upgrade

[JohnRH]

@goldmankindYes I did, I have friends who use it and are happy. The reviews are mixed but generally good. One has to make a choice and move on. One can always find fault in anything, nothing is perfect, least of all BT. Waiting around for a BT fix which I am convinced based on 15 years experience with BT is not coming in the near future is not an option.

[JohnRH]

@CanalDigger  Exactly the point I have been making here. We sit and chew over the issues, people come up with their latest bug, they sit here and moan (and there's nothing wrong with that)...but what is the result? Are the bugs, the daily issues going away. No they're not. Do we have any information from BT?

As I said recently it's a bit like having a maintenance contract with British Gas and when your central heating goes wrong and you phone and ask for a maintenace visit all that happens is that they deliver you a few electric fan heaters and you hear nothing more......other than  be told that you cannot cancel your contract with them and must keep paying until the end of the contract. How many here would truly think that's acceptable?

[Jules68]

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@CanalDiggerwrote:

As I said before, the lack of any reply here from BT speaks volumes. Surely someone from BT Management is monitoring this whole forum, so either they don't care or they are too embarrassed. 

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I think it is most unlikely that someone from BT management - i.e. a director or report to a director, monitors this forum, and particularly this thread. Moderators certainly do, of course, and its possible that someone from BT Mail may be doing so - but I have already suggested that they may be being underfunded/ resourced to address the inherent problems, and being instructed by their senior management to continue roll-out even when the system is failing, probably because of contractual obligations to Yahoo, the previous e-mail host and operator.

These are the junior stewards on the Titanic and there's not a lot they can do once they have hit the iceberg and the insufficiency of lifeboats is apparent.  They can offer no fixes, nor, I imagine, any hope for a fix without further investment.

If you want to shame 'big' BT into action, these aren't the pages to do it in. Which should not stop us offering what help we can to those stuck in this morass, trying to deal with the madness, if only to help them understand, without ploughing through 100 pages, what can't be fixed.

[gg30340]

Some figures that may be of interest regarding this thread which is now occupying 99 pages.

At this time there are 983 posts 

There are 143 separate contributors to the thread. 

20 contributors made 693 of the 983 posts.

52 contributors posted only once.

[Oddbodkin]

And here's another from me:

This stupid piece of programming which means one cannot hit "enter" then carry on typing a message because it doesn't appear is really pi**ing me off!

I have to look at the keyboard to type & finding a whole line or two simply hasn't appeared is annoying in the extreme, as well as an utterly bone piece of programming.

Get this rubbish fixed BT - you've a month before I find another ISP after 20 increasingly frustrating years.

[Jules68]

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@gg30340wrote:

Some figures that may be of interest regarding this thread which is now occupying 99 pages.

At this time there are 983 posts 

There are 143 separate contributors to the thread. 

20 contributors made 693 of the 983 posts.

52 contributors posted only once.

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So about 14% of contributors made about 70% of the contributions - entirely consistent with the Pareto principle (80:20 rule), and very consistent with what normally happens on threads where you are alerted to further contributions having contributed once.  A lot of the one-time queries on a thread this long will be reiterations of previous queries, answered by those who answered them first time round. 

[Jim-lad]

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@Oddbodkinwrote:

And here's another from me:

This stupid piece of programming which means one cannot hit "enter" then carry on typing a message because it doesn't appear is really pi**ing me off!

I have to look at the keyboard to type & finding a whole line or two simply hasn't appeared is annoying in the extreme, as well as an utterly bone piece of programming.

Get this rubbish fixed BT - you've a month before I find another ISP after 20 increasingly frustrating years.

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There’s a good lesson to be learned here which is - never use an ISPs own email service, as for various reasons it’s a poison chalice. 

[gg30340]

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@Jules68 wrote:

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 A lot of the one-time queries on a thread this long will be reiterations of previous queries, answered by those who answered them first time round. 

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Not entirely correct. Most of the one time complaints were made early on in the thread and were general moans rather than being specific about a particular problem along with many of them being answered at that time.  What is apparent though is the number of people who are repeatedly complaining/debating/discussing the same issue which entirely skews the apparent number of complaints if you only go on the number of posts made.

[Jules68]

"same issue which entirely skews the apparent number of complaints if you only go on the number of posts made."

It may skew the number of complainants, but perhaps not the weight of the complaint - and remember not everyone has yet been cut over (indeed one account on my own account hasn't been cut-over, when my primary account has) - we do not know what proportion of BT mail customers is suffering this to know the extent of the problem - taking into account that many potential complainants will not go onto or find this site.

[CanalDigger]

I had an idea last night, we have some BT shares, so I could ask about this farce at the virtual AGM. Only problem being that it was on the 16th July! Mutter, mutter *%$!"£$ No one else asked the question either, or was not 'selected'.