New email

[Stephen5000]

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@Jen251wrote:

Why has Bt changed to this new look email site. 
I cannot see the emails i am to read or write as the print is so small. I use ipad.

It is not easy to navigate through the system. Trying to open folders and read an old email is so slow i am sure going back to posting a letter and sending via Royal Mail would be quicker.

IF I had  known 3 weeks ago this was going to happen I would  not have renewed my contract. As it is I am now going to change my emails to go to a new address and notify all my family and friends of the change. I will also tell them if my reason why i have new email address. That this BT system is rubbish.
This will mean only the spam stuff will continue to the old address.

All customers should be allowed to revert to the old format.

This one is rubbish.

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This is a natural reaction to your first exposure to the 'new' and 'improved' email system. You don't need to change provider to get a new email address, indeed, I would strongly advise that you do not base any future email address on a provider (use something like Gmail). I relied on BT and have been paying a monthly charge of £7.50 to keep my email address after leaving their 'phone' service!

Posting a letter via Royal Mail may be quicker, but at 70p/stamp, could turn out to be a bit expensive LOL

Oh, you can't revert back to the 'old' system, it was run by Yahoo (where BT has now severed it's relationship), so doesn't exist anymore.

Welcome to the madness...

[Jules68]

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@Jen251wrote:

Why has Bt changed to this new look email site. 
I cannot see the emails i am to read or write as the print is so small. I use ipad.

It is not easy to navigate through the system. Trying to open folders and read an old email is so slow i am sure going back to posting a letter and sending via Royal Mail would be quicker.

IF I had  known 3 weeks ago this was going to happen I would  not have renewed my contract. As it is I am now going to change my emails to go to a new address and notify all my family and friends of the change. I will also tell them if my reason why i have new email address. That this BT system is rubbish.
This will mean only the spam stuff will continue to the old address.

All customers should be allowed to revert to the old format.

This one is rubbish.

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Your email and folders are held on a BT controlled server - and that hasn't, I believe, changed. What has changed is that BT has written (caused to be written) its own Web Mail front end - previously web mail was managed through a Yahoo front end, most recently customised as BT Yahoo. Once BT has cut you over to its new front-end system it has no rights to move you back to Yahoo. I assume that as it cuts customers over it reduces the fee paid to Yahoo for managing the Web Mail. Web Mail is a good system generally (if it's actually a good front end) as it allows you to access email on any PC or device which has a browser on it. The alternative is to use an e-mail client (as you do on mobiles). This is device specific, but if you do just mainly use one PC to access your email it's a good option following this enforced move. There are a number of free-to-use email clients which offer stability and predictable access to e-mail (though they don't 'look and feel' like BT Yahoo). If you move to one of these the problems faced by BT's Web Mail tend to dissipate. 

BT is working to improve its Web Front End (but not quickly or efficiently enough for many) - and some things are actually better - you can change the names of sub folders more easily, for instance, although the range of characters you can use is reduced (no '&' for instance).

There are some 'dynamic' folders - Inbox, Sent, Drafts, Spam etc. which the system writes, or can, write to autonomously  - there have been problems with these, and in particular some (many?) emails have been lost from the Sent folder. These folders 'exist' both on the servers and within the Web Mail system, which may be the cause of the problem when accounts were moved.

For some of the (very many) problems encountered by customers there are fixes (for instance for messages sent wrongly to SPAM or not identified as SPAM) - for others BT has said they are working on them, but a further set aren't acknowledged as problems, and they may arise from the fact that BT has not yet managed to code for all browsers and most system topologies - so things work for some people but not others. Despite what others suggest, this is clearly BT's bad (no such problems with Yahoo) and it shouldn't be up to customers to undertake full system diagnoses to get what should be an ubiquitous 'programme' to work on their machines.

My personal solution is an e-mail client, but then I don't use or have to use multiple non mobile devices to access email.

[Shamrock]

Thank you imJolly.  I appreciate your help and the link.  However, with the greatest respect who has the time to read a 130 page document to solve problems with something that was caused by someone else.  I have not got the time to eat, never mind go reading such a long document.   This has been rolled out by BT without dealing with very basic problems.  

Looking at the threads I am not the only one having numerous problems.  As far I am concerned it is up to BT to sort these problems out. 

[goldmankind]

All is working well with the BT mail on the computer here.. Only issue is I'm not able to view the Gmail in BT, but I can live without that 

[JohnRH]

@Jen251 

I fully agree with Stephen. I have been with BT for 23 years at this house with I think one years break.

My email address is a good 15 years old so changing is a real pain. And it's that which has kept me here.

I have now signed up to an independent email provider and am getting friends and clients to update their records. So for the moment I am running two email systems.

Regretfully I am signed up to a contract with BT so to terminate it early is chargeable but it's almost worth it out of principle.

There's no going back to the old email system.

Sadly they do not care a jot. They have you. You are in a contract. Theres a penalty charge to leave and they term the email system as a "free add on" implying that there's nothing contractural about it's provision. However I'm not convinced and I have just within the last hour received a set of terms and conditions which I am passing to a legal friend to look at.

We need some leverage.

Never ever allow your ISP to provide your email, that's the lesson.

[gg30340]

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@Shamrock wrote:

I am now forced to link it to a BT account or lose my address.  I would get a new address but I have had this for 20 years and everyone has it.  I am so fuming with being trapped!! Are you a BT Broadband customer or paying for your email account through a BT Premium email account? If you are neither of the above you can "downgrade" to the BT Basic email. This allows you to keep your email address for free and without linking it to a BT account but you can only access it on a web browser and not by using an email client or email app on a mobile device. See link

https://www.bt.com/help/email/bt-email-products

Now to my problems:-

Terrible layout struggling to read the emails, the colours are white, black and purple but they are not bold enough. Unfortunately that can not be changed at present.  Because of the new layout new emails are squashed on one side. If you look at the right hand side you will see "Change View". Click on that and you can select a different view which may suit you better. If you use a preview  view you can double click the email in the list and it will open in a new window. 

Spam filter not working no matter what settings I put it on.  If you click the "Mark as Spam" the system will eventually learn it is spam.

Logout screen no longer logs out after being dormant for security purposes. Stays login permanently. Try clearing the history and cookies from your browser.

Linking email addresses together which are separate but had one word the same. If you go into the settings which is found by clicking on your user name on the right hand side you can click once on the "conversation view" which should stop the emails being linked together.

[Stephen5000]

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@JohnRHwrote:

Never ever allow your ISP to provide your email, that's the lesson.

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Just as an aside, I created my 'talk21' email address in 1994. Then, it was a generic domain name, an email for the '21st century' (hence the name). It was initially associated with 'Sky', but as time progressed, it became absorbed by various ISPs until it landed on BTs desk about 15 years ago (?) They provided the service free, but then got a bit stroppy in 2010 saying they would delete 'talk21' accounts unless you started to pay them a monthly premium.

So ever since then, I've been held to ransom on fear of having my email address deleted!

Ironically, I have never had an email address linked on purpose to an ISP, but by an accident of fate LOL 😂

[mother5]

Hello

Only a very old contact list has appeared. Cant see how to find my current list.

Any ideas?

Thanks

[MrsGled]

I'm struggling with it, too. Every single one of my incoming emails is going straight into trash!

Why on earth do companies 'fix' things that work perfectly well - and make it so much worse?

[dazbon]

Congrats, you must be one of the few. Are you using a Mac, as trying to figure out if the whole issue is a conflict as I have tried Chrome & Edge so far in Windows 10?