@AshtonArcherwrote:
It is interesting that we (the users) are told to read the entire thread, have BT read the entire thread? I think not, as there a loads of issues which are even mentioned in that poor response from BT.
Today's problem - just not opening specific emails. Great stuff BT!
Again, and to be fair, you're being told to by unpaid guardians of BT's integrity (solve enough problems - obviously excluding e-mail which is insoluble) and you could be one too.
BT itself is not being so cavalier with your time - and I suspect is now only responding when there is actually news (of fixes) to respond to. The fact that we hear so little from formal BT probably tells us a lot of what an intractable problem this is.
Most companies when they create an e-mail system don't do so with 5 million customers already there and booked in. When Gmail launched, Google was careful to limit users (you had to be invited by another user to 'join') until they had got a workable system.
BT didn't have that luxury once it had decided to build one of its own. Its slow migration is trying to mimic this - but of course the early gmail customers were willing early adopters, not having to jeopardise without agreement often many years of data and usage. I was one of those, but I had a then working email system (Yahoo) to fall back on. I didn't like gmail's structure as much as Yahoo's - so it was my back-up/ fall-back system - well until very recently!
