@CanalDigger
All good comments.
I lost my temper here recently as I am sick to the teeth of being told by the BT supporters to trawl the internet to look for answers or to try various ideas to find a work around.
The issue is as a far as I am concerned is that the faults vary not just from device to device but the actual issues vary on the same device from day to day as many others here will I am sure confirm.
We are paying for a service usually in a lengthy contract. Imagine getting up in the morning and finding your contract car had been taken away and replaced by an "improved" model and then on going to work it breaks down and continues let you down in various ways in the following weeks. You ring the supplier and ask him to look at it and he tells you to trawl the internet for a solution. I simply fail to see any difference. I am happy to search the internet for a solution to a problem but not when I am paying for a service.
I read what you say about different devices both at the users end and in BTs control but I really have to question how come banks with all their necesssary levels of security can get around this. I have yet to use any device anywhere and not be able to access my bank and carry out any transaction. Ultimately it must be how the data is dealt with by the software and how well the software is written afterall what is the data going through the innards of the devices it's just 1's and 0's.
I note your area of expertise. I am a chartered engineer. I design mechanical services systems involving control systems for buildings. If I designed something that did not work I wonder if my client would be happy to be told to search the internet for solutions meanwhile they have to put up with coming into work on a Monday morning and finding the heating system had failed to start that day. I wonder if I would have months (years knowing BT) to put this right at my leisure while expecting the client to nevertheless still pay my invoices for the full amount and on time?
Regards.
