Monstrous new BT email upgrade

[hughbetterton]

Agree with what you note. Feels like system is designed to make process slower than before which seems counter intuitive! Another issue is spam mail. Whereas previously mail marked as spam stayed as spam, now this is not the case. So now I block those emails which seems to work. Pity the site has these problems which detracts from it real effectiveness. Progress?? Doesn't feel like it to me!

[Troutman17]

@EJB 

Well, we are nearly at page 200. Wonder if this will be like a West End Musical and go on and on for years and years?
Hope the refreshing and patience helps but, why should we have to do all of this for BT? The "new" and "improved" email system was supposed to have been beta tested. I guess beta tested means many things to many people. Good luck and maybe pray for a miracle!

“You can fool some of the people all the time, and all the people some of the time, but you can’t fool all of the people all of the time.” - Abe Lincoln? P.T.Barnum? Jacques Abbadie? Denis Diderot? Who knows?

[Delta1]

Hi Licquorice,

I would like to thank you for pointing me in the direction of Thunderbird which works on my PCin an acceptable manner. It is certainly not perfect but it is an acceptable alternative to the disgraceful offering from BT. 

I have also found that my Ipad & Iphone work very well as before using the IOS system.

I am so sorry that everyone on this nearly 200 page forum seems to be unpaid testers for BT.

My particular problem was how slow the emails took to come up on the screen and BT’s insistence to me that this was normal. I am actually nervous to go back to BT.com to check if it has improved in case my emails or addresses get deleted by some unknown force.

Please wake me up from my slumber when it is all over maybe by 2025 otherwise keep safe.

[Graham18]

I use Thunderbird imap

If you subscribe to the spam folder you can see it in Thunderbird.    (right click on the account, the choose subscribe and tick the folders you want to see in Thunderbird)  

[Jules68]

What you can't do in Thunderbird or any client is to write rules 'not spam' or 'safe sender' which will influence the BT algorithms. Although you can put in further filters between BT and Thunderbird. 

[Susie49]

I agree - terrible change - I've lost all my group e-mail addresses for some bizarre reason. If anyone knows how to address this apart from entering everything again I would be more than interested to hear.

[JohnRH]

@Jules68 

What I don't understand is why when you're running a client you can't instruct webmail to deliver everything on the basis your client has rules set by you. It seems wrong to me that if you run a client the mail system still gets involved. I know I run POP3 whereas most others run IMAP but that's down to personal preferences based mail loss in the past.

[licquorice]

Because a client can only interact with the server mailbox, not the mail account per se. Its no different to not being able to change password on the server via a client.

[Jules68]

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@JohnRHwrote:

@Jules68 

What I don't understand is why when you're running a client you can't instruct webmail to deliver everything on the basis your client has rules set by you. It seems wrong to me that if you run a client the mail system still gets involved. I know I run POP3 whereas most others run IMAP but that's down to personal preferences based mail loss in the past.

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What @licquorice  said AND - how would it work if you were running two machines, with two clients (actually I run 1 machine, with 3 clients) and gave different 'rules' for each client - how would BT know which rule to follow (and you might quite easily do that, if you were using machines for different reasons - i.e. work and non-work. You might have someone who was both a work colleague or client and a friend and, depending on that you might have emails from the same person handled differently).

The problem with using clients as a way of getting over the ghastliness of Web Mail is that you still have to use it for some things (like altering or increasing folders, for instance, as well as SPAM and filtering rules). You can also set up folders in clients, of course, and set up SPAM rules, but these will be additional to, not a substitute for, the position on BT Mail.

[Troutman17]

@Jules68 

Not that this is exactly related to what you  are saying, but it might have a bearing. When I look at my deleted folder on BT webmail, I see 99+ as the deleted content. I go through the folder in webmail and the deleted mails go back to April 2020.

However, using Thunderbird as a client, when I synchronise, I see deleted emails going back over many years.

The old BTYahoo mail system had spam filters and, presumably, the spam didn't just evaporate but was marked as "invisible" on the servers (it is unlikely that anything we do on the internet is erased - it is merely invisible to us).
I use IMAP for my server settings and in accounts, I get the client (Thunderbird) to leave mail on the servers indefinitely. I think BT mail must have another rule for the deleted or trash folder. However, I can still download my deleted old emails from way, way before April 2020 (many years old).
I cannot see old SPAM through the Thunderbird client, so there must be different rules governing accessibility of old SPAM. I am sure that IMAP will synchronise your BT SPAM folder but, as I have already pointed out in an earlier post - BT say that spam rules do not work with POP settings (anymore?).