If you save it as a pdf then there are some good free online converters that will change it to a word doc for you.
@prabtcom You haven't opened it, you have previewed it and there is a bug where the preview pane annotates everything as pdf. If you click on the name rather than the icon, you can download the attachment and open it.
Friend, they give not a jot.
If it ever gets sorted it will only be sorted when they are ready to do it and nothing you or I say will make any difference. The BT supporter club are a waste of time.
I have found that there are two versions. One must be the one you call preview pane. I find this is easier to work with this than the other. That second one is called webmail.
I don't know why you have two, but the webmail version causes more problems, so I stick to the first one if I can.
I think you are rather confused, the preview pane is just a part of the functionality of webmail, they are not 2 different systems.
As you may have noticed, we have recently deployed email release 2.18 to bring further improvements to the new email experience. I just wanted to pop a quick update as to what version 2.18 has introduced,
On my last update, I confirmed that there were a few improvements that we had targeted for release in version 2.18. Some of these did not make it into the latest release and I am sorry for any disappointment this will cause, rest assured we have already planned to introduce these in a later release. These are,
We hope to deploy 2.20 in January 2021 😀
Now for the other improvements that version 2.18 has included,
I want to thank you all for your feedback over these last few months. At this point, I am going to lock this thread. I am doing so as the thread has become so large it's difficult for new customers to find relevant information to help them. This does not mean that we are closed to feedback, all I ask is that if you have an issue with using your BT email account, please create your own thread, if other community members cannot help you then our moderators will be on hand to offer further support.
I will continue to report your feedback to the relevant teams, and I will offer updates on new releases as and when they happen.
I appreciate everyone's patience while we worked through all your feedback, we are striving to continue to improve our email service. We have made some great strides in the last 3 months and all you folks who have taken the time to offer feedback have played a part in bringing improvements, so thank you.