Monstrous new BT email upgrade

[CanalDigger]

A number of posts ago, someone said that posts were being 'deleted' (ie access denied). If someone in 'authority' is removing post (I have not noticed any that are offensive etc, which is clearly unacceptable, so different) then we are being taken notice of, if not action taken. So why remove posts? Please could those contributors re-post with covering note.

If the person removing would like to HELP (sorry to shout) take an active part in discussion we might even get a solution sooner!

[licquorice]

The only time posts are removed by the mods is if they break forum rules. The poster would be informed by PM that the post had been removed and the reason why. In most cases for minor breaches such as links to e-commerce sites or email addresses, the mods will edit the post rather than remove it. Posts are not removed for any other reason.

[gg30340]

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@CanalDigger wrote:

A number of posts ago, someone said that posts were being 'deleted' (ie access denied). If someone in 'authority' is removing post (I have not noticed any that are offensive etc, which is clearly unacceptable, so different) then we are being taken notice of, if not action taken. So why remove posts? Please could those contributors re-post with covering note.

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It may be the case that the posts that were either deleted or moved to another part of the forum that you do not have access to were not necessarily "offensive etc"  but did breach forum rules and in any case the poster would have been informed of the reason and clearly after having been told the reason, they can not "re-post with covering note"  without breaching the forum rules again.

In case you did not read the forum rules that you have agreed to when you became a member they are contained in these links.

https://community.bt.com/t5/Announcements-Guides-Community/BT-Community-Terms-of-Use/td-p/1375035

https://community.bt.com/t5/Announcements-Guides-Community/BT-Community-User-Guidelines/td-p/1375043

[Jules68]

"If an email account is not accessed via webmail for 90 days the account will be ceased for being inactive. Our system doesn't count log in on email clients example Outlook as a login."

This really does take the biscuit - provide a hopeless and useless front end and penalise those of your paying customers who choose to use a method of accessing their e-mails which actually works by withdrawing their service. We are not your subjects, BT, we are paying customers. It's not as if you are now advertising through your e-mail system (as you did through BT Yahoo, although the ads never loaded on my machine (!)).

Mind you, of course we log on - that's the only way of finding and curing your mad SPAM algorithms.

[Oddbodkin]

Tonight really does highlight the utter uselessness of the "new, improved email".

It's sent several emails from regular contacts to Spam, whilst placing this missive in my Inbox:

I am Julie Leach from Michigan, A 50-year old mother of 3 children and 11 grandchildren. So at this point my family and i have decided to donate $5,000,000.00 USD to Two(2) lucky individuals worldwide as part of What we promised God to do is he make us a Winner. It’s a donation tagged to you and your family and also for you to help the less fortunate, sick, handicapped, and not excluding the cancer patients etc. so if you are getting this mail from me it means you have been chosen by my Humble family and I with the assistance from Power ball Lottery and Gaming (PLG), Google, and Microsoft Corporation who assisted me to collect mailing Data's for random selection, which I found you through "Microsoft Powered Message".

send your info.

Full Names:

Address: 

Country: 

Occupation:

Cell/Mobile Number:

Sex: 

Age:

Marital Status:

May the Good lord bless your heart to be a blessing to your family and the society at large as soon as my donation gets to you. Kindly send me the above information for you to contact my authorized payout bank.

Julie Leach & Family.

Dear BT

You have 60 days to make email work at least as well as it used to.

Failing that, I & three other family members will be looking for a new service provider & I for one will make sure everyone I know understands exactly why.

Enough is enough.

[JohnRH]

@Oddbodkin 

That's terrible that a spam system should allow that through.

However if you're in contract how can you leave without a penalty charge?

My new contract commenced in May. I recently asked about leaving and was told to expect a £400 cancellation fee to end my contract early.

It may be very well for us all to be unhappy with the email system but is that enough to legally allow anyone to leave a contract early?

[Stephen5000]

"...I am Julie Leach from Michigan, A 50-year old mother of 3 children and 11 grandchildren...."

Julie, what a wonderful offer! I'm sure loads of us will be supplying you all the information you want in due course. Great that you have the Sky Fairy on your side and are sending us all the best of wishes. Can I ask, if I do allow you full access to my bank account for you to scam me, do you have the power to fix BTs 'new', and 'improved', though ailing email system? You'd be helping so many people... all very best wishes, Stephen

🤣😂🤣😂🤣

[Roboman]

Excuse me jumping in, but I must admit these changes have only caused me frustration.   I now keep getting 'Not Secure' on the email address bar at top of the page on many emails when I open them.   Not all, but a number of reliable sites show 'not secure'.  Even BT!    Never had this problem before.    To move messages into a file used to be so easy but now is a bind.   Also some of my addresses now have to be re-entered into my contacts as they no longer automatically appear.    All in all, it seems a right mess and should never have been launched.

Robo

[gg30340]

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@Roboman wrote:

Excuse me jumping in, but I must admit these changes have only caused me frustration.   I now keep getting 'Not Secure' on the email address bar at top of the page on many emails when I open them.   Not all, but a number of reliable sites show 'not secure'.  Even BT!    Never had this problem before.    To move messages into a file used to be so easy but now is a bind.   Also some of my addresses now have to be re-entered into my contacts as they no longer automatically appear.    All in all, it seems a right mess and should never have been launched.

Robo

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You were given a reply in the following thread about the "not secure" message.

https://community.bt.com/t5/Email/BT-email-site-not-secure/td-p/2056960

The easiest way to move messages into a folder is to drag and drop them into your chosen folder.

[Jules68]

Actually, if you use a VPN you may find, as I did, that the VPN 's own cyber security software may block certain sites as being 'advertising or malicious'. As mine did for BT's own e-mail service, which I couldn't access at all via an e-mail client until I turned off the inbuilt-to-the-VPN cyber security. The last time I reported this, on this thread, by the way, it was taken down (and no e-mail explaining why sent to me) Wonder how long this post survives?