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Message 541 of 2,146

Re: Monstrous new BT email upgrade

@BillyMurdoch wrote:

Am I right in thinking that Outlook on its own won't solve the BT problems.  As a client all Outlook will do is better manage the garbage being produced by the BT server. Lost e mails will still be lost.  Slow searching will still be slow.  You need to use something like Virgin or google mail as well as Outlook?  

It will solve virtually all of them, it might even solve the lost email problems depending on how they are being lost. The garbage isn't being produced by the mail server, the garbage is being produced by the web UI. The server is just a big filing cabinet holding emails, it has no graphical user interface of its own, that is provided by whatever type of client you are using to display and manipulate the mails. You can just Telnet into a mail server and download the mails if you wish.

Are you sure you aren't confusing Outlook, the mail service with MSOutlook mail client part of the MSOffice suite.

Message 542 of 2,146

Re: Monstrous new BT email upgrade

Thats right. I run Outlook and webmail both and it doesn't help with missing mail or the spam filter issue.
Message 543 of 2,146

Re: Monstrous new BT email upgrade

have now switched the emails on my pc to Mozilla Firefox and it has improved the functionality enormously.

It is not perfect but the speed is back to normal

U R lucky! I'm using Firefox too and it's positively pedestrian.

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Message 544 of 2,146

Re: Monstrous new BT email upgrade

Regarding  lost  mail  mail  not getting through or being received. I am currently  dealing with some legal matters with Solicitors and was concerned at the lack of replies  to emails.  So I sent the mail  from a Gmail address (  not as a BT mail client).  I asked them to reply  to both Gmail  and BT.   The Gmail  reply was instant   the BT mail  never arrived.  and only came eventually when requested again  after several  tries.

      This of course is completely useless as when somebody  sends a mail  they assume its been received  unless they get a Mailer Daemon maybe.

     We arent talking about  casual mail chat here  asking Aunt Flo  how her Bunions are  this is serious stuff.

plus the mail wasnt being received on Thunderbird as that only mirrors what is being received at the BT mail 

Message 545 of 2,146

Re: Monstrous new BT email upgrade

I gave up relying on BT mail for 'important stuff' a long time ago.

Message 546 of 2,146

Re: Monstrous new BT email upgrade

I can't get to my PC for a couple of weeks I'll check on the Outlook issue then. 

You know I think we are going to find that they didn't take a back up of the old system before they started on this. Otherwise they could easily have replaced the missing e mails!


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Message 547 of 2,146

Re: Monstrous new BT email upgrade

Have you seen message 35 in this  thread?

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Message 548 of 2,146

Re: Monstrous new BT email upgrade

I’m also using Firefox and it’s abysmally slow.

i used to use various email clients, but having had a few hard disk crashes in the past, and lost all my emails, I’m reticent to move away from online email.



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Message 549 of 2,146

Re: Monstrous new BT email upgrade

I know this is a bit late now but if you decide to use an email client in the future you should include backing up your emails in your backup regime, that is assuming you do now have a back up regime.

Failing that, when using an email client, if you leave your emails on the BT server and assuming BT don't lose them or your account gets hacked, that could be considered as one of your backups.

Message 550 of 2,146

Re: Monstrous new BT email upgrade


I do not like the new BT email either. Just a few of the new and/or missing features that I find infuriating:

Not being able to open more than one mail at once. 

Not being able to scroll between the mails in search results

Not being able to return to the list of search results after viewing an email from the list

Not being able to type dates in the search boxes, but having to scroll through a calendar

Not having my old contacts list intact - some are still there, others not

If there are any easy solutions to any of the above, I would be grateful to hear of them.