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Beginner
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Message 1 of 8

Months of great service - Now all of a sudden ip profile almost halved.

Hi All,

 

I got Infinity 2 as soon as it was available at my exchange an have enjoyed pretty much consistent 78mbps down and 18-19 up for at least 7 months or so.  During this time my ip profile was always 78mbps.

 

Around 2 months ago everything changed with downloads topping out at 38mbps and uploads reducing to 11mbps.  Upon checking my ip profile I saw that it has dropped dramatically down to 49mbps.

 

Strangely, any speedtest I do from BT or elsewhere always has the download at a rock solid 38mbps, with absolutely no wavering either side.  It is almost as though I am capped there for some reason.  Previously I would see the download fluctuate from the high 50s up to the 78mbps mark with 78 always working out to be the average.

 

I figured I would leave it alone and check back every week to see if there was a difference. Alas no joy.  Last week I ordered and recieved my HomeHub 4 upgrade in the hope that this might change things.  Again, no such luck.

 

Here is a screenshot of the BT diagnostics:

 

bt.jpg

 

I am just about to contact the moderator team, as experiences with them appear to be quite good from reading this board.  So this post is for their benefit.  But any help/advice anyone could give would be greatly appreciated.

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Months of great service - Now all of a sudden ip profile almost halved.

I would go ahead and contact the moderators who should be able to help you. They are busy at the moment and while it is normally 3 working days for them to contact you it is now about five or six.

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Distinguished Guru
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Message 3 of 8

Re: Months of great service - Now all of a sudden ip profile almost halved.

Do you reboot the Openreach modem very often? Doing this can reduce your IP profile...

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Beginner
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Message 4 of 8

Re: Months of great service - Now all of a sudden ip profile almost halved.

I have probably had to reboot once every 2-3 weeks give or take.

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Distinguished Guru
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Message 5 of 8

Re: Months of great service - Now all of a sudden ip profile almost halved.

Can you explain why you have to?
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Beginner
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Message 6 of 8

Re: Months of great service - Now all of a sudden ip profile almost halved.

Sorry, yes I should I have said. I occasionally get connection dropouts. Any wireless clients remain connected to the hub, but no gateway to the internet is lost. A quick reboot of both the modem and the hub solves the issue in minutes. This can be as frequent as once every 2-3 weeks although at times it has stayed up perfectly for more than 2 months. It seems very irregular.

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Distinguished Guru
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Message 7 of 8

Re: Months of great service - Now all of a sudden ip profile almost halved.

That's odd isn't it. I don't have that happen, mine just stays working.
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Beginner
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Message 8 of 8

Re: Months of great service - Now all of a sudden ip profile almost halved.

Indeed. I suppose the problems could be related. I guess i'll have to see what the mods say.
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