I got Infinity 2 as soon as it was available at my exchange an have enjoyed pretty much consistent 78mbps down and 18-19 up for at least 7 months or so. During this time my ip profile was always 78mbps.
Around 2 months ago everything changed with downloads topping out at 38mbps and uploads reducing to 11mbps. Upon checking my ip profile I saw that it has dropped dramatically down to 49mbps.
Strangely, any speedtest I do from BT or elsewhere always has the download at a rock solid 38mbps, with absolutely no wavering either side. It is almost as though I am capped there for some reason. Previously I would see the download fluctuate from the high 50s up to the 78mbps mark with 78 always working out to be the average.
I figured I would leave it alone and check back every week to see if there was a difference. Alas no joy. Last week I ordered and recieved my HomeHub 4 upgrade in the hope that this might change things. Again, no such luck.
Here is a screenshot of the BT diagnostics:
I am just about to contact the moderator team, as experiences with them appear to be quite good from reading this board. So this post is for their benefit. But any help/advice anyone could give would be greatly appreciated.
I would go ahead and contact the moderators who should be able to help you. They are busy at the moment and while it is normally 3 working days for them to contact you it is now about five or six.
Do you reboot the Openreach modem very often? Doing this can reduce your IP profile...
Sorry, yes I should I have said. I occasionally get connection dropouts. Any wireless clients remain connected to the hub, but no gateway to the internet is lost. A quick reboot of both the modem and the hub solves the issue in minutes. This can be as frequent as once every 2-3 weeks although at times it has stayed up perfectly for more than 2 months. It seems very irregular.