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Newbie
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Message 1 of 7

More Upload Speed My Way?

Is it at all possible to ask for more upload speed, I'm currently at 0.8 and I pay exceeding amounts for my internet on unlimited. The upload is unnaceptably slow as I wish to begin streaming, I cannot even go onto tinychat/skype cam my friends, which is absolutely horrible. Thanks.

 

I also have previously asked for assitance with prevention against DDoS attacks, Port Forwarding ETC and the support has been horrible, which is not what I expect from a company claiming to be the fastest internet.

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Guru
Guru
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Message 2 of 7

Re: More Upload Speed My Way?

Hi Chrisseh,

 

 1) please post adsl line statistics from your Homehub/router. see below for help on this.

2) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.

ADSL Line Statistic Help:

 If you have a BT Home Hub like the one below...

 

 Then:

 1) Go to http://192.168.1.254 or http://bthomehub.home

 2) click Settings

 3) Click Advanced Settings

 4) Click Broadband

 5) Click Connection or sometimes called ADSL (see picture Below)

 

adslconnection.png

The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)

or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)

 

 

You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"

 

There are more useful links on Keith's website here: If you have an ADSL connection, please select this link

 

 

Don't have a BT Homehub/Voyager?

 http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed

• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate

 

 cheers


jac_95 | BT.com Help Site | BT Service Status
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Distinguished Sage
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Message 3 of 7

Re: More Upload Speed My Way?

it sounds like you are on ADSL2+ the up to 20mb download service 0.8 is a fairly typical upload speed for the service unless you were to change to a fibre service(Infinity) you will not get a faster upload from BT or any other ISP
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Distinguished Sage
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Message 4 of 7

Re: More Upload Speed My Way?

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Newbie
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Message 5 of 7

Re: More Upload Speed My Way?

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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: More Upload Speed My Way?

Your upload sounds about normal for adsl2/2+ and is as fast you will get unless you can get fibre. You may find that up connection speed reaches 1mb

Streaming requires download speed - what is your down connection speed? Post your adsl router stats


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Distinguished Guru
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Message 7 of 7

Re: More Upload Speed My Way?

The upload speed is as fast as you are going to get with ADSL2+.  It tops out about 1.2M for an 18M download speed, and yours is very close to that.

 

That's the way ADSL is set up - more bandwidth is allocated to downloading than uploading.  There's no option to change it.

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