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If you are self employed and need broadband for your businesss is this a business conenction as that is a different forum
When you have Infinity installed it does normally only leave you without a connection for half an hour so you were not lied to. On occasions it can take longer and BT say that your activation can take up to midnight on your day of installation. See link
When the activation does not go ahead within a short time the experience on this forum shows that there is normally a problem which will only get resolved by you contacting BT and them having an engineer investigate the problem.
I'll give my usual quote from the Terms and Conditions:
You must not use the service for any commercial or business purpose whatsoever unless we have given you permission to do so. If we find that you are using the service in for business or commercial purposes we reserve the right to limit or terminate the service immediately.
I could also throw in:
We aim to provide a continuous, high-quality service but we do not guarantee either the quality of the service or that the service will be available at all times. From time to time faults in the service may occur. We will repair these faults as soon as we can.
BT never guarantees that their residential service will work all the time. If it doesn't work, then a call-out can take up to three working days. If your service is so important to you, get a business line.
As has often been pointed out on the forum, unless you are running a business solely from the residential line I doubt that the "BT Residential Line" police will come looking for you.
In any event the problem has nothing to do with that so is irrelevant. You will need to contact BT in the morning, I doubt they will do anything tonight, to have them check it out.
When my one was installed two years ago the changeover from regular ADSL (from another provider) to Infinity was done in under 2 hours (done on a Friday).
However, early Saturday morning (maybe midnight), it failed and BT would not fix or investigate it as the OpenReach engineer had not closed the install job off on their system so as far as they were concerened it was not installed.
It took till the next Wednesday or Thursday to fix it...