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Noggo
Aspiring Contributor
1,359 Views
Message 1 of 6

Most recent (current) bill not showing

Hi,

 

I'm currently on paperless billing and my most recent bill isn't showning. My recent usage has been reset back to zero, outstanding balance has change and my next bill is due on 05 May 2010, but my last bill is November 2009.

 

Any ideas, as its been like it since the 5th Feb.

 

TIA

 

Noggo

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5 REPLIES 5
peterwt
Aspiring Expert
1,352 Views
Message 2 of 6

Re: Most recent (current) bill not showing

I had exactly the same problem a while ago. One of the mods was able to sort it for me so hopefully a mod will take this up for you.

 

 

Peter
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Moderator-Retired
1,333 Views
Message 3 of 6

Re: Most recent (current) bill not showing

Hi Noggo

 

Argh!  Sounds like the website gremlins are at work.

 

Drop me an email with your BT account and phone number along with your online billing username to forum.moderation.team@bt.com and I'll get this sorted out.

 

Cheers

 

Craig

 

 

 

 

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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jonh46
Contributor
1,318 Views
Message 4 of 6

Re: Most recent (current) bill not showing

slightly different problem here.

 

according to the online my account web  page my recent usage did not reset to zero at the beginning of this quarter but carried on including all the calls from last quarter. which had been paid for in my last bill.

 

dialing 150 and accessing the calls used option shows my currrent unpaid usage to be as I would expect. ie minus

last quarter calls.

 

emailing "contact us billing" resulted in a  reply insisting that the online amount was correct.

 

however dialling the Call centre and eventually getting a UK agent confirmed that the web page total was wrong.

 

It has been like this for a month now, despite emails and calls pointing this out.

 

regards  John

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Moderator
Moderator
1,312 Views
Message 5 of 6

Re: Most recent (current) bill not showing

Hi John46 and welcome to the forums 🙂

 

Drop an email with your account details to forum.moderation.team@bt.com and I can report this as a fault for you see if we can get it fixed.

 

Cheers

 

Stuart

Community ModeratorStuartH
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Noggo
Aspiring Contributor
1,298 Views
Message 6 of 6

Re: Most recent (current) bill not showing

My bill is now showing after 4 days of waiting, woot!!

 

Thanks for the repies guys

 

Robot Happy

 

 

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