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downhillmonkey
Beginner
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Message 1 of 6

Mountwood exchange misses date again

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Hi all, I'm not sure if I can get the answer I need here but I'll give it a shot.

 

I've been suffering with an average 1.5mb internet connection now for 6 years with no sign of improvement.  I'm a Sky customer and to be honest I'm fed up with them so I'm looking for a change.

 

I have been keeping a close eye on the Mountwood exchange, which covers my address (CH63) and for some time now the FTTC status dates are continually put back.  The last update for connection was 31/12/12, this hasn't happened.  My area seems to be continually missed out when it comes to the internet and it's becoming very frustrating that we're being put back year after to year for FTTC.  I know this is a mammoth task for BT, but to me it seems that despite phone calls, emails and forum requests we just seem to go to the back of the que.

 

I have tried all the FTTC checkers, which are vague or state it's available, but when I check my internet is still rubbish.

 

Is there any real way of me checking if it's connected and if not when it will be. 

 

Thanks all

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ray_dorset
Distinguished Guru
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Message 2 of 6

Re: Mountwood exchange misses date again

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Mountwood exchange is live and accepting orders according to http://www.superfast-openreach.co.uk/where-and-when/
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If not, I'll try again 🙂
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downhillmonkey
Beginner
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Message 3 of 6

Re: Mountwood exchange misses date again

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I'm probably being an idiot now I think about it.  I did that check and got the same results, but made the assumption that my line would automatically increase in speed once the cabinet was active.  Is this the case or do I need to contact BT and join them to get the better internet?

 

 

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ray_dorset
Distinguished Guru
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Message 4 of 6

Re: Mountwood exchange misses date again

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Yes you have to order Infinity (or sky's equivalent)
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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jac_95
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Guru
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Message 5 of 6

Re: Mountwood exchange misses date again

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Hi downhillmonkey,

 

BT Infinity is a BT Retail brandname for Fibre broadband (FTTC and FTTP/H). FTTC is fibre to the cabinet, this is the most common Fibre based broadband currently available in Fibre enabled areas, FTTP/H is Fibre to the Premises/Home which is only currently available in a small number of fibre ready exchange areas as the exchange has to be FTTP/H compatible. 

Both require a Openreach Engineer to install the FTTC or FTTP/H broadband service.

 

Your local exchange maybe accepting orders for FTTC Fibre broadband but it doesn't mean everyone can get it.

To be able to get Fibre broadband such as BT Infinity your green telephone street cabinet will also need to be upgraded with a new FTTC Street Cabinet. Not all of these street cabinets in an exchange area are upgraded. Or if your on a EO (Exchange Only) Line then the exchange needs to be FTTP/H compatible.

 

You can check the BT Wholesale Database for an estimated date on when you maybe able to get FTTC broadband. If the BT Wholesale Database checker doesn't meantion anything about WBC FTTC broadband for your number and/or address then it may be that your local Street Cabinet isn't currently on the Openreach Fibre Roll out plan.

 

Also if there is a Yellow pin near your address when entering your postcode in the http://www.superfast-openreach.co.uk/where-and-when/ website then it may tell you that there is a delay .

 

It can also take about 2 or 4 months for all upgraded FTTC cabinets in the exchange area to become active.

 

Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.

 

You can register your interest for Fibre Broadband such as BT Infinity by going to http://www.superfast-openreach.co.uk/expression-gen.aspx 

 

Please bear in mind that in some cases it may not be possible to provide FTTC broadband in areas due to: 
 
• Your phone line may be connected directly to the telephone exchange and not to a local street cabinet - (Exchange Only Line [EO] )
• Your line may be too far from the local street cabinet to have a stable FTTC broadband service such as BT Infinity service.
• Your local street cabinet may not be suitable for fibre optic cables.
• We haven't yet got the council's planning permission to do the necessary work at your local street cabinet.
• Your home may not be suitable for fibre optic cables.
• Your landlord may not have agreed to the fibre infrastructure being provided in your building (for example if you live in a flat).

  

You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.

The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/

 

Also look out for these FTTC Cabinets on/near your street/area. If you see one near your old cabinet then you maybe in luck for Fibre broadband.

fttc_cabinet_medium-3.jpg

 

 

**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**

 

Cheers


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downhillmonkey
Beginner
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Message 6 of 6

Re: Mountwood exchange misses date again

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I'm a tool!  Smiley Very Happy

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