We moved in here August 2013 and are on totally unlimited Broadband.
The exchange (Ranmoor Sheffield) is within spitting distance. It is 21CN WBC/ Annex M/ ADSL Max/ ADSL enabled. The allocated telephone line for this property states that all these options are available and downstream is up to 18mbs.
Until 2 weeks ago we hovered between 17 and 18mbs (the entire time we have been here- no complaints at all). We then had several days of signal dropping. After that we were at 12-14mbs downstream. But I still felt that was OK.
Then on Monday and yesterday signal dropped off most of the day. Since then we are on 5-6mbs
The BT (further) speed test says we are operating within performance limits as the line is configured for 2 -7.15mbs...
What has happened? Why has the connection (and service level) been downgraded without prior notice?
Anyone else have this? Any mods know the answer?
Any answers or suggestions much appreciated.
Solved! Go to Solution.
Can you post the stats from our router? Have you connected to test socket to try and stop the drops in connection
These are the current stats
|System Up Time 00:06:22|
I just rebooted the modem. Prior to that uptime was 36 hours.
You are still on adsl2/2+ but due to all the drops in connection and any manual resets you are now in a banded profile and you now need to maintain connection 24/7 for 3/5 days and banding should release automatically
Thanks for that- amazing I am here for 30 minutes and find out what is going on 😉
If you get 5 days stable connection and still no change then post back and we can see if mods can help
Im afraid I am back again. This is the current state of play
|System Up Time 130:46:54|
It's the exact same problem as when I originally posted. It has not changed in the 130 hours of uninterrupted service.
As said from August 2013 till a short while ago we had stable 18mbs; then that dropped to 14mbs.
But this is totally unacceptable.
One thing I did find out was that the day before this happened there was an outage at the local exchange (Ranmoor). That was another reason why I thought the queued banding explanation must be true = the DLM would kick in.
But it has not.
I think there is now a fault on this line.
Anyone have any suggestions?
Those LAN stats reset when I turn off the desktop though isn't that correct? And the wireless is on a schedule due to children- so it switches off.
The router has been conected to the internet and the internet has been working for 130 hours!