The mods are the only people on the forum who can arrange a reset everyone else here are BT customers like you the mods were advised of your problem and posted their contact link all that you needed to do was wait for them to contact you and then they would have carried out a remote reset instead of calling out a second engineer for no reason
I suggest you read this before you start criticising those offering you help
Your questions are primarily answered by other BT customers. The only employees on our community are the forum moderators and a few subject matter experts. We can easily be identified by our title underneath our username. The replies you will receive are from customers who's only intention is to help, so while we appreciate you have likely come to the forum because something has gone wrong and you are probably very annoyed, please don't take this out on members trying to help.