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Mototrick
Beginner
685 Views
Message 1 of 12

Moved from Infinity 1 to Infinity 2 but no change

Hi, 

 

I've had BT Infinity 1 for the past year (almost). It has ran superbly, and I can easy acheive 53/19 speeds. As my 12 month contract is coming to an end I accepted an offer to move to Infinity 2 for £5 month extra. The order was sheduled for the 19th September, and this is reflected by my account showing I have the Infinity 2 package.

But.........the Wholesale Broadband speed checker still shows the max line speed acheivable as 55, and the ADSL line checker shows the line capable of 80. It looks to me as though the Infinity 2 order was not completed correctly. 

Should I wait a little longer to see if the cap is lifted, or should it have happened yesterday?

I do not use the BT HH, I use an ASUS RT-N66u, but I can see the line stats via the ECI modem. I'm at work at the moment so can't pull any stats from it until I get home, but the piccy below is from the ADSL Checker.

 

check.png

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11 REPLIES 11
Webby
Distinguished Sage
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Message 2 of 12

Re: Moved from Infinity 1 to Infinity 2 but no change

If the order was due to complete yesterday then the switch should have happened yesterday.

 

We’ll know more when we can see the line stats.

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DavidM
Moderator
Moderator
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Message 3 of 12

Re: Moved from Infinity 1 to Infinity 2 but no change

Hi @Mototrick and welcome.

 

@Webby is correct. You should see a difference but once you can post your stats we'll check that for you.

 

Cheers

 

David

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Mototrick
Beginner
668 Views
Message 4 of 12

Re: Moved from Infinity 1 to Infinity 2 but no change

@DavidM @Webby

 

Thanks for the welcome and quick replies.

 

I'll update the post tonight with some actual figures from the ECI modem.

 

Cheers

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Mototrick
Beginner
603 Views
Message 5 of 12

Re: Moved from Infinity 1 to Infinity 2 but no change

@DavidM @Webby

 

I've managed to grab some data from the speed checker and the ECI modem and also a grab from my BT account page.

I'd appreciate any help you could give.

 

Lee

 

bt.png

 

speed.png

 

modem.png

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Mototrick
Beginner
598 Views
Message 6 of 12

Re: Moved from Infinity 1 to Infinity 2 but no change

Sorry, those images are rubbish, i'll see if I can make the clearer.
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Webby
Distinguished Sage
586 Views
Message 7 of 12

Re: Moved from Infinity 1 to Infinity 2 but no change

You’re connectd at 66meg, which is within the range estimated for your line.

Your IP profile is lower than I’d expect though, should be in thee 63meg range.
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Webby
Distinguished Sage
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Message 8 of 12

Re: Moved from Infinity 1 to Infinity 2 but no change

What cabinet number and exchange are you on?
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Mototrick
Beginner
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Message 9 of 12

Re: Moved from Infinity 1 to Infinity 2 but no change

I'm in Castleford, on cabinet 62.

 

So my modem is connected at 66meg? If I was on Infinity 1 would it have been capped at 55meg? I'm kicking myself for not checking it before the move.

 

The line IP profile has not changed either, it was 55meg when I had Infinity 1

 

All speed tests i've done before and after the move show a max of 53meg.

 

If i'm only ever going to get 53meg, then i'm oviously better off on Infinity 1, saving my £5 extra each month.

 

Thanks

 

Lee

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Webby
Distinguished Sage
547 Views
Message 10 of 12

Re: Moved from Infinity 1 to Infinity 2 but no change

As you’re on a Huawei cabinet, I’d suggest getting a modem which uses a Broadcom chipset. The Huawei cabinets use Broadcom processing and they tend to work better when paired with a Broadcom modem.

I sync 10meg higher with a Broadcom modem as opposed to a Lantiq.

Not only that, most if not all Broadcom modems support G.INP which if enabled on your line, would open the door to possibly a reduction in noise margin.

My line went fro 61meg to 77.8meg sync with the activation of G.INP and a 3dB target margin.
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