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SPYCATCHER
Aspiring Contributor
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Message 11 of 18

Re: Moved home - Infinity 2 much slower

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Webby.........should have gone to Specsavers...!!!

 

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Keith_Beddoe
Distinguished Sage
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Message 12 of 18

Re: Moved home - Infinity 2 much slower

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@bigkidwithpc wrote:

Is there anyway to confirm the quality of the cabinet to home line?  Does BT publish such information?


Openreach, not BT Retail look after the lines, and they do not publish information.

 

Which BT Home hub do you have?

 

bigkidwithpc
Aspiring Contributor
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Message 13 of 18

Re: Moved home - Infinity 2 much slower

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I have the HH6 aka the Smart Hub.  It was great in my previous home, with speeds of around 70Mbps.  I assumed that was what everyone on Infinity 2 got! The issue seems to be the speed that the local cabinet and connecting infrastructure is able to go at.  How can BT sell Infinity 2 when they must know many people cannot get the speeds advertised?

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pippincp
Distinguished Sage
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Message 14 of 18

Re: Moved home - Infinity 2 much slower

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The NotsoSmartHub seems to be a POS ATM.

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Webby
Distinguished Sage
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Message 15 of 18

Re: Moved home - Infinity 2 much slower

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It's physics.

Your further from your current cab than you were from the previous.
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bigkidwithpc
Aspiring Contributor
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Message 16 of 18

Re: Moved home - Infinity 2 much slower

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I have an engineer coming on Monday, but from the look of things there is nothing that he/she will be able to do.  I feel like I have gone back in time several years!

 

By road, my last home was about 1000 feet from the BT cabinet, whereas my new home is about 2500-3000 feet from its cabinet.  I appreciate the road I am measuring may not be the route the line takes, but assuming it is, then is that difference in distance really going to make the difference I am seeing in speed?

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gg30340
Distinguished Sage
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Message 17 of 18

Re: Moved home - Infinity 2 much slower

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See link for speed over distance on a perfect line.

 

FTTC-speed-distance-graph.png

 

 

bigkidwithpc
Aspiring Contributor
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Message 18 of 18

Re: Moved home - Infinity 2 much slower

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Thanks, gg.  The graph says I should still be getting better than I am.  However, the Openreach engineer came yesterday and said the house is attached to a cabinet further away than what the database states.  Also, he confirmed that there is aluminium in the link, as an earlier reponse suggested.  So, that's that, I guess!  I will mark this solved but I am very disappointed.  I expected a city like Sheffield to have an up to date telephone infrastructure with additional cabinets or upgraded cables.  I appreciate that would cost money and be disruptive for a while.

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