Hello.Hope some of you well versed users, can offer more help than customer service.
I sold my house in February.Ive rented a room in a shared property.The owner, uses Sky broadband.I can log into my BT account via the Sky.I need to retain my email adress that ive had for 15 years, as I use it for business,and many clients worldwide contact me from time to time.
This week,I recieved an invoice for BT usage AFTER I moved house.I quiried this with BT ,and they told me it was a glitch in system, and another invoice will be issued, but no payment will be required.
I was originally told by BT that my old mail adress would remain active, even if I didnt officially have an account.Apparently BT dont really care about old mail adresses, or acess to email server.
Just now, I have recieved an email stating that after I recieve final bill ALL services will cease including basic email.
Can anyone please tell me how to retain my mail adress, even though I dont have an account.Im more than happy to pay for this.Thankyou.
To retain your email address you need to purchase premium mail otherwise you account will be deleted
You should be able to have a "Basic" email account but you first need to take out a BT Premium email account and then downgrade.
BT Basic is limited in as much as you can not use it with an email client/app. It only works using a browser.