I've just moved house and had the new broadband scheduled to be connected on the 29th June. This was postponed to the 4th July because of an issue. I checked this morning but there's still no connection.
In addition the 'order' in the BT portal has changed several times with items being cancelled and added. The current 'order' is now showing the 12GB limit version of broadband, not the unlimited and the broadband status 'BB-None-WBC-NoSIM'.
I have spent hours on the online chats and on the phone trying to find out what is happening on both counts and when I can expect a working connection (presumably I'm still paying for the service that isn't working, albeit a small amount) but I keep getting passed between departments and no one seems to be able to tell me anything apart from 'There seems to be a problem'.
I've used this forum before and found I could actually get some answers which are useful. Could one of the Mods get in touch so I can pass the account/order details?
Thanks in advance. Sorry if this it the wrong board but it seemed the most appropriate.
I am sorry to hear about the problems you have had with your order. I'll be able to take a look at what is happening with that order. Please can you send me in your details using the "Contact The Mods" link found in my profile?
So, the connection has finally been done and whatever faults have been rectified to both phone line and broadband.
Could the Mod who spoke with me about 2-3 weeks ago get back in touch to follow up?
Many thanks for the quick update. Looking forward to the call tomorrow.
If you upgrade in the same billing period as you over usage, the excess charge is cancelled.
I am sure that is still the case.