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Webby
Distinguished Sage
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Message 11 of 25

Re: Moved to Infinity2 but speeds now limited to 40000 / 9999

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Looks like mods need to get involved.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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davelane85
Contributor
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Message 12 of 25

Re: Moved to Infinity2 but speeds now limited to 40000 / 9999

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How do we get them involved?
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Webby
Distinguished Sage
1,286 Views
Message 13 of 25

Re: Moved to Infinity2 but speeds now limited to 40000 / 9999

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Patience...
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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davelane85
Contributor
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Message 14 of 25

Re: Moved to Infinity2 but speeds now limited to 40000 / 9999

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Ok...
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bh8er
Contributor
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Message 15 of 25

Re: Moved to Infinity2 but speeds now limited to 40000 / 9999

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If it helps I recently had wrangles with BT support(?) on the phone and ended up with engineers fixing a faulted line and openreach person testing line for noise/packet loss and them getting the 20mB cap lifted. I now enjoy 79mB/19mB Infinity 2. Don't take no for an answer. Best of luck
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PaddyB
Moderator
Moderator
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Message 16 of 25

Re: Moved to Infinity2 but speeds now limited to 40000 / 9999

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Hi @davelane85,

 

 I'll be able to take a look at your connection and run a few checks on your line.

 

You can send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

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davelane85
Contributor
1,204 Views
Message 17 of 25

Re: Moved to Infinity2 but speeds now limited to 40000 / 9999

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Thanks

 

Message sent

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davelane85
Contributor
1,164 Views
Message 18 of 25

Re: Moved to Infinity2 but speeds now limited to 40000 / 9999

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Mods, not sure if you did anything, but i woke today and my stats have change to this.  Upstream is now OK, but downstream still limited to 40000, maybe i just need to wait now for DLM to do its thing

 

Stats.JPG

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davelane85
Contributor
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Message 19 of 25

Re: Moved to Infinity2 but speeds now limited to 40000 / 9999

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Mods

 

As discussed, this is the latest speedtest results

Speedtest.JPG

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davelane85
Contributor
1,045 Views
Message 20 of 25

Re: Moved to Infinity2 but speeds now limited to 40000 / 9999

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Hi Mods

 

As discussed, the Enginer came out yesterday but things are now worse:

stats.jpg

 

speedtest.JPG

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