Looks like your line has been banded and the engineer didn't do a DLM reset.
DLM reset me this morning and now things look good
@PaddyB can you cancel the Tech you arranged for Monday, I don't think it's necessary
@davelane85 Good stuff I'm glad it's sorted, I'll let @DavidM know you've posted as I can see he's been helping you.
Thanks for all your help @NeilO & @DavidM.
Thanks for taking my call today. I'm glad this is sorted. Post back if you have any other problems and we'll be happy to help.