Second BT socket found in kitchen away from Virgin one in lounge. Still inactive but may be outside fault, under investigation. Still interested if anyone has experience of moving from Virgin back to BT.
It wasn't unheard off, when people went to cable company's for their phone service , for the cable company installer to remove the 'BT' wiring and socket, or even the customer may have decided that they were never going to use BT again, so remove all the BT wiring...this obviously causes a problem if a new person moves in and wants to use a company that delivers their service over Openreach 'lines'.
In a situations where records indicate a line exists ( obviously they cannot know if the line has been 'removed' ) an engineer visit isn't required, but they test the line , and if it looks 'faulty' they send an engineer out to see why it doesn't test the way it should, sometimes though this doesn't happen and the customer has to report the line 'faulty' , ensuring the company know that it is a new customer fault , in other words from this customers point of view, the line has never worked.
When an engineer calls , they should reinstate what was removed, the only potential problem is if the property is fed via an underground cable, and the original OR cable was cut so short that it cannot be easily repaired , the installer may have to pass the job to another group to replace the cable