Hey everyone,
I'm a bit frustrated as I'm trying to move my BT Broadband service and BT are making it difficult. I tried to start the initiation process online using the 'moving house' set up page. I put in my basic infomation and once I pressed 'next', a page came up displaying an error code (Ref# CON-0003). I've just spent an hour on chat (my mobile phone is broken and I don't have a landline) only to find out that no one can actually help me online, only over the phone. I can't find on the BT wesbite where there's just an email address that I can use to email someone to help me. I apparently need someone in the moving team for my claim.
The website is just so confusing and difficult to navigate and it seems like the customer service staff are pretty absent and unhelpful. When I was signing up, I only received the best treatment. Now though, it's like they want me to cancel my service so they get a big payout because the service has been that bad.
Can anyone provide an email address that I can use to get help for this issue? Or has anyone been through this and can suggest what I do here? It's super frustrating that I can only sort this out online, but BT should have a better website so this shouldn't be a big deal.
Anyway, I would really appreciate some help!
Thank you!
